> << Call and complain > >> > I wrote to the carriers involved when the same thing happened. > You get a form > letter back saying they are sorry for your bad experiance with > their airline > and all customers are important and here is a voucher for 75$ off a future > trip. It seems all airlines refuse to reply to any specific problem or > question no matter what you write. > Just a form letter. A few years ago I had a bad experience on United and wrote to the then CEO. In my letter I told him not to bother sending me a voucher for future travel because I wouldn't use it. Several weeks later, what do I get? A form letter and a voucher. I doubt anyone even reads the letters. Robert M. Weinheimer Charleston, WV rmweinheimer@newwave.net >