> > << Call and complain > > >> > > I wrote to the carriers involved when the same thing happened. > > You get a form > > letter back saying they are sorry for your bad experiance with > > their airline > > and all customers are important and here is a voucher for 75$ off a > future > > trip. It seems all airlines refuse to reply to any specific problem > or > > question no matter what you write. > > Just a form letter. It may seem that way, but I know firsthand it isn't true, at least with SQ. When with them a few years ago, dealing with these type of complaint letters and phone calls was part of my job description at the time, and when I took over those duties, it had been policy (and still is) to investigate all complaints; no matter how trivial.