Airlines love to pass the blame from one to another. I am pretty sure that Rule240 states that whoever is booked on a carrier is that carriers responsibility, but airline staff always treat other airline passengers like shit (I've seen this at pretty much every airline--even by supervisors)...kind of ironic when you consider that the best opportunity to win new customers is to kiss a customers ass who your competitor pissed off. BTW--why did NW send the BOS-MEM-DEN-TUS?? Could they not shell out the extra and go BOS-DEN-TUS or something??? Jim On Fri, 17 May 2002, Dennis W Zeuch wrote: > Two friends from BOS flew in last night for a long weekend in TUS. Their > experiance seems far to common today (almost the same as what happened on my > return trip on the same route with diff carriers last March) > Up at 3am, Logan airport checkin and security etc for 5.30am flight on > NorthWest BOS/MSP (Minneapolis)/Tucson with 1030am arrival. > > BOS MSP flight cxld due "mechanical" (why didnt they notice/fix it the night > before-acft sitting there overnight) > Rebooked on NW BOS to MEM (memphis) to DENver and UAL DEN /TUC arr 1130am > (sounds good right???) HA HA > > Arr DEN and UA flight is delayed 3 hours (UA cxld flight DEN to > LasVegas/Phoenix and rebooked all their psgrs onto the TUS flight=appears > thats why acft was held 3 hours) > My friends were denied boarding ( UA says they have to take care of their own > customers first) > Rebooked on UAL flight DEN TUC arr 835pm (but delayed another almost 2 hours) > With final arrival in Tucson at 1030pm ---- 22 and 1/2 hours travel time. No > meals, no vouchers, nothing -- airlines claim not responsible for anything. > > (ps all flights 100+ % overbooked, airline staff very scarce everywhere, and > long lines) > > Seems all to often this is what airtravel has become in America. > Dennis >