In a message dated 4/26/02 5:14:44 AM !!!First Boot!!!, B787300@aol.com writes: << How they survive at an airline in a customer service position for a long career doesn't say much for the airline industry's personnel standards. >> Years ago --say in the 60's airlines went overboard on customer service. I remember many friends who went thru tests, and extensive training before working gates at UAL or EAL or whatever. Those days is was a real good job-good pay and good benefits and a certain amount of respect from the public and it attracted good people who enjoyed the job and made a lifetime career out of it. Sad to see what has happened since. dennis