I think that has something to do with it but I've seen the bad apples at airlines where the folks weren't unionized too, so it's not the exclusive cause. And for the record I was recording secretary/newsletter writer of a union local for two years and vice president/newsletter writer for two years. Sometimes trying to get an errant union employee reprimanded takes many hours of writing up the charges, gathering documentation, scheduling a hearing, etc. etc. and supervisors just take the easy way out with a verbal warning which obviously doesn't work all the time. Jose Prize In a message dated 4/26/2002 10:50:17 AM Eastern Daylight Time, exatc@neo.rr.com writes: > Subj:Re: Re: improving air travel > Date:4/26/2002 10:50:17 AM Eastern Daylight Time > From:<A HREF="mailto:exatc@neo.rr.com";>exatc@neo.rr.com</A> > To:<A HREF="mailto:AIRLINE@LISTSERV.CUNY.EDU";>AIRLINE@LISTSERV.CUNY.EDU</A>, <A HREF="mailto:B787300@aol.com";>B787300@aol.com</A> > Sent from the Internet > > I know my comment is going to upset some folks. But union protection > allows the employee to do most anything. They end up protecting the wrong > people. To set the record straight I helped found PATCO, was nominated for > National Vice President and was in management in 1981. > > Al > > >> ----- Original Message ----- >> From: <A HREF="mailto:B787300@aol.com";>B787300@aol.com</A> >> To: <A HREF="mailto:AIRLINE@LISTSERV.CUNY.EDU";>AIRLINE@LISTSERV.CUNY.EDU</A> >> Sent: Friday, April 26, 2002 10:33 AM >> Subject: Re: improving air travel >> >> I'll agree that service to the public has deteriorated in other industries >> as >> well and that most companies are trying to get more productivity from >> their >> employees. But I stand by my statement that rude surly public contact >> airline employees (ticket counter, gate counter and flight attendants) >> wouldn't keep their jobs for long, let alone 30 or 40 year careers, if >> they >> were working in a major department store, specialty store, restaurant, >> hotel >> chain, etc. >> >> Why is it that some airlines allow their employees to verbally abuse their >> paying customers, especially in times like these when the airlines are >> bleeding cash like hell? I'm not talking about all employees - just the >> bad >> apples that cause people to switch airlines in the future or drive instead >> of >> fly. Maybe if people start refusing to take crap from the bad apples and >> complain verbally to the supervisors and in letters to the CEO, the >> airlines >> would start to take notice. >> >> >> Jose Prize >> >