On a recent roundtrip with NW from MCO-DTW-BDL and back, I thought customer service was equal or better than I've had before. NW did a great job in my opinion. Interestingly, the only problems I had were with security people. I found that nothing was clearly labeled...meaning, they don't tell you exactly what you have to do before going through security. We never had to take off jackets before, but when I went through Orlando (MCO), I was yelled at to take it off because it was not properly marked anywhere. Security personnel are on a big power trip now and they seem to forget that a lot of people haven't flown since 9/11 and are not aware of the new rules. I think that the job can still be done with a smile and without being assholes. Maybe people wouldn't have so much air-rage. But, then again, no one seems to notice in the aviation industry that customer service is king a lot of times....that and price. Its usually the first thing to go. A shame, really. Alex Nieves On Sat, 12 Jan 2002 17:50:09 -0800 David Ross <damiross@earthlink.net> writes: > Christopher said: > > C'mon guys, let's not forget something > > called customer service. Wait, that disappeared with > > the Twin Towers. > Wrong!!!! Based on my experience (granted, only 1 trip of 4 > flights) with > UA a couple of years ago, customer service has flown away (no pun > intended). > But, Southwest still as good customer service. >