True true, customer service was already down in the dumps prior to this past fall, but I get the impression the airlines are using this past fall as an excuse to make no further improvements in customer relations. If anything, make the customers feel welcome, invite them to fly more (low fares alone don't always cut it), treat them well, treat those who are flying well so that they tell others that flying is better now... --- David Ross <damiross@earthlink.net> wrote: > Christopher said: > > C'mon guys, let's not forget something > > called customer service. Wait, that disappeared > with > > the Twin Towers. > Wrong!!!! Based on my experience (granted, only 1 > trip of 4 flights) with > UA a couple of years ago, customer service has flown > away (no pun intended). > But, Southwest still as good customer service. > > > > ===== -Christopher Liao Pawtucket, Rhode Island Wooster, Ohio ================================ http://pages.wooster.edu/liaocl/ __________________________________________________ Do You Yahoo!? Send FREE video emails in Yahoo! Mail! http://promo.yahoo.com/videomail/