OT: Re: Mailing lists and Discourse

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On Mon, 24 Oct 2022 03:40:41 +1030
Tim via users <users@xxxxxxxxxxxxxxxxxxxxxxx> wrote:

> of them that I've seen just sucks.  My website host uses one of those
> ticketing support systems, it seems designed to make people give up
> in disgust when trying to resolve an issue.  You can't email them,
> you can't phone them.

I've noticed this exact trend.  I think it is a management climber
wanting to cut costs to get ahead, regardless what it does to customer
service, and thus company reputation.  And, unless my issue is
absolutely essential, I *do* give up in disgust.  I guess that is
mission accomplished for them.
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