Re: Mailing lists and Discourse

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On Sun, 2022-10-23 at 16:50 +0100, Patrick O'Callaghan wrote:
> Many (perhaps all) of the gnome.org mailing lsits are being moved to
> Discourse. This apparently is a decision made by the Gnome Foundation
> and has caused a good deal of consternation on at least some of said
> lists. I speak mainly for the Evolution list but I think the same is
> true on at least some others. Some of the discussion can be seen at:

I looked through the links, and glanced at some other things on there.
A web forum, hmm?  I don't use them.  Sure, if you want to lock people
into a website it suits the maintainers, but it doesn't suit me.

I participated in a lot of mailing lists, less these days, but it was
easy.  All messages came to me, in my mail, and I could respond by
mail.  The interface is whichever real email client I prefer.

I've *never* *participated* in web forums, I'd have to log into one
website after another for each different thing.  My only use of web
forums is when I do a google search for something, and the results pull
up some pages from a web forum that I'll read (often finding them a
waste of time), but make no response to.  Keeping track of where you
are in them is a nightmare.

People have tried that kind of thing, here.  Suggesting support move to
a web forum.  We have hyperkitty to thank/curse for that.  This list
carries on, users maintaining its activity.  The various website things
come and go.

Of course there's virtually nothing preventing existing users from just
starting their own independent mailing list, other than becoming
splitters and only discovered by new people in round-a-bout ways. 
You'd also become isolated, but then there's always been the argument
that some projects (e.g. Gnome) ignores its users and does whatever it
wants despite of them.

It seems particularly dopey to me to move the support mechanism for an
email program like Evolution away from using email.

Every now and then some marketing drone declares that email is dead and
everyone is moving over to their web-based platform.  Every one of them
that I've seen just sucks.  My website host uses one of those ticketing
support systems, it seems designed to make people give up in disgust
when trying to resolve an issue.  You can't email them, you can't phone
them.

As things become obstacles to use they get abandoned.  The long-term
participants who have answers to people's queries disappear when
interaction becomes inconvenient.  Leaving behind the blind leading the
blind.  You only have to look at things like the Ubuntu forums to see
an example of that.
 
-- 
 
uname -rsvp
Linux 5.19.15-201.fc36.x86_64 #1 SMP PREEMPT_DYNAMIC Thu Oct 13
18:58:38 UTC 2022 x86_64
 
Boilerplate:  All unexpected mail to my mailbox is automatically
deleted.
I will only get to see the messages that are posted to the mailing
list.
 
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