On Thu, Dec 17, 2020 at 4:10 AM Frederic Muller <fred@xxxxxxxx> wrote: > > Hi! > > Just got an external 2TB HDD but it doesn't mount. dmesg gives me a lot > of information: > [ 611.933081] usb 3-2: New USB device strings: Mfr=1, Product=2, > SerialNumber=3 > [ 611.933082] usb 3-2: Product: VLI Product String > [ 611.933084] usb 3-2: Manufacturer: VLI manufacture String > [ 611.933085] usb 3-2: SerialNumber: 000000123ACD > [ 611.934535] usb-storage 3-2:1.0: USB Mass Storage device detected > [ 611.935278] usb-storage 3-2:1.0: Quirks match for vid 2109 pid 0711: > 2000000 Normal stuff so far. This last line suggests the kernel recognizes the device and is applying a quirk to properly handle it. > [ 611.935323] scsi host1: usb-storage 3-2:1.0 > [ 617.323984] scsi 1:0:0:0: Direct-Access Hitachi HTS542516K9S > BBCO PQ: 0 ANSI: 6 > [ 617.324220] sd 1:0:0:0: Attached scsi generic sg1 type 0 > [ 617.324478] sd 1:0:0:0: [sdb] 3907029164 512-byte logical blocks: > (2.00 TB/1.82 TiB) > [ 617.324799] sd 1:0:0:0: [sdb] Write Protect is off > [ 617.324801] sd 1:0:0:0: [sdb] Mode Sense: 2f 00 00 00 > [ 617.325117] sd 1:0:0:0: [sdb] Write cache: enabled, read cache: > enabled, doesn't support DPO or FUA > [ 617.355633] sdb: sdb1 > [ 617.356752] sd 1:0:0:0: [sdb] Attached SCSI disk All of this is normal. > [ 652.851713] usb 3-2: Disable of device-initiated U1 failed. > [ 657.972645] usb 3-2: Disable of device-initiated U2 failed. > [ 663.092821] xhci_hcd 0000:00:14.0: Timeout while waiting for setup > device command > [ 668.724887] xhci_hcd 0000:00:14.0: Timeout while waiting for setup > device command > [ 668.931871] usb 3-2: device not accepting address 2, error -62 > [ 674.355945] xhci_hcd 0000:00:14.0: Timeout while waiting for setup > device command > [ 679.988028] xhci_hcd 0000:00:14.0: Timeout while waiting for setup > device command > [ 680.196994] usb 3-2: device not accepting address 2, error -62 > [ 685.620087] xhci_hcd 0000:00:14.0: Timeout while waiting for setup > device command > [ 691.252158] xhci_hcd 0000:00:14.0: Timeout while waiting for setup > device command > [ 691.460124] usb 3-2: device not accepting address 2, error -62 > [ 696.884217] xhci_hcd 0000:00:14.0: Timeout while waiting for setup > device command > [ 702.516287] xhci_hcd 0000:00:14.0: Timeout while waiting for setup > device command > [ 702.724264] usb 3-2: device not accepting address 2, error -62 > [ 702.740311] sd 1:0:0:0: [sdb] tag#0 FAILED Result: > hostbyte=DID_TIME_OUT driverbyte=DRIVER_OK cmd_age=85s > [ 702.740317] sd 1:0:0:0: [sdb] tag#0 CDB: Read(10) 28 00 e8 e0 88 00 > 00 00 08 00 > [ 702.740320] blk_update_request: I/O error, dev sdb, sector 3907028992 > op 0x0:(READ) flags 0x80700 phys_seg 1 prio class 0 > [ 702.740360] usb 3-2: USB disconnect, device number 2 > [ 702.743083] sd 1:0:0:0: [sdb] Synchronizing SCSI cache > [ 702.743097] blk_update_request: I/O error, dev sdb, sector 3907028992 > op 0x0:(READ) flags 0x0 phys_seg 1 prio class 0 > [ 702.743102] Buffer I/O error on dev sdb, logical block 3907028992, > async page read > [ 702.743115] blk_update_request: I/O error, dev sdb, sector 3907028993 > op 0x0:(READ) flags 0x0 phys_seg 7 prio class 0 > [ 702.743118] Buffer I/O error on dev sdb, logical block 3907028993, > async page read > [ 702.743120] Buffer I/O error on dev sdb, logical block 3907028994, > async page read > [ 702.743122] Buffer I/O error on dev sdb, logical block 3907028995, > async page read > [ 702.743123] Buffer I/O error on dev sdb, logical block 3907028996, > async page read > [ 702.743125] Buffer I/O error on dev sdb, logical block 3907028997, > async page read > [ 702.743127] Buffer I/O error on dev sdb, logical block 3907028998, > async page read > [ 702.743129] Buffer I/O error on dev sdb, logical block 3907028999, > async page read > [ 702.743195] sd 1:0:0:0: [sdb] Synchronize Cache(10) failed: Result: > hostbyte=DID_NO_CONNECT driverbyte=DRIVER_OK > [ 708.148330] xhci_hcd 0000:00:14.0: Timeout while waiting for setup > device command > [ 713.780410] xhci_hcd 0000:00:14.0: Timeout while waiting for setup > device command > [ 713.988390] usb 3-2: device not accepting address 3, error -62 > [ 719.412463] xhci_hcd 0000:00:14.0: Timeout while waiting for setup > device command > [ 725.044499] xhci_hcd 0000:00:14.0: Timeout while waiting for setup > device command > [ 725.252476] usb 3-2: device not accepting address 4, error -62 > [ 725.260510] usb usb3-port2: attempt power cycle > [ 731.188540] xhci_hcd 0000:00:14.0: Timeout while waiting for setup > device command > [ 736.820514] xhci_hcd 0000:00:14.0: Timeout while waiting for setup > device command > [ 737.028502] usb 3-2: device not accepting address 5, error -62 > [ 742.452522] xhci_hcd 0000:00:14.0: Timeout while waiting for setup > device command > [ 748.084531] xhci_hcd 0000:00:14.0: Timeout while waiting for setup > device command > [ 748.292514] usb 3-2: device not accepting address 6, error -62 > [ 748.300547] usb usb3-port2: unable to enumerate USB device Pretty much all of these lines are not normal. The most suspicious from the top suggests maybe the quirk isn't correct, or possibly it's not getting enough power, or just some incompatibility between the host USB controller and the one on the client. Best suggestion I can offer is ensure it's connected via an externally powered hub. The way the hub works, the command and data stream is normalized, and the device properly powered. All of my USB problems with drives have been solved by using such a hub. But it is still possible it's some other problem in which case the place to go is the usb list. Let them know what kernel you're using, and the output from lsusb, as well as the kernel messages you're seeing. http://www.linux-usb.org/mailing.html -- Chris Murphy _______________________________________________ users mailing list -- users@xxxxxxxxxxxxxxxxxxxxxxx To unsubscribe send an email to users-leave@xxxxxxxxxxxxxxxxxxxxxxx Fedora Code of Conduct: https://docs.fedoraproject.org/en-US/project/code-of-conduct/ List Guidelines: https://fedoraproject.org/wiki/Mailing_list_guidelines List Archives: https://lists.fedoraproject.org/archives/list/users@xxxxxxxxxxxxxxxxxxxxxxx
