Hi All, On the lates meeting I had the feeling that the team is short on oncall personel because there are only a handful of people who know the infrastructure well. Since I'm only a fresh apprentice I doubt I could help in with this immediately however oncall duty is something that I've done at my job for 18 years and I'd be happy (and I think I could) help you out soon if there would be out there someone who could do some kind of intensive mentoring. What I mean is actively involving me (or anyone who is interested) to troubleshooting and daily maintenance work. Describing what are you doing and why. This might slow down these troubleshootings for a while but could bring it's fruit on the long term by having more well trained people available when needed. I see that the infrastructure we work with is complex and needs time to learn well but we could speed up the learning process with this kind of mentoring and ease up the preassure on some of the team members who already overwhelmed with other duties. If you think it would worth a shot just ping me, my IRC is 'sapo' Peter On Mon, 2018-05-14 at 14:04 -0700, Kevin Fenzi wrote: > Greetings everyone. > > As those of you who frequent IRC probably already know, we are trying > out having a Fedora Infrastructure "oncall" person for IRC > reuqets/queries/pings. You can find out who this is by asking zodbot: > > zodbot: oncall > smooge (Stephen Smoogen) is oncall. If I do not respond please file a > ticket > > and then we would really appreciate it if you directed your IRC ping > to > the nick listed in oncall or (as the reply says) just file a ticket. > > Why are we doing this? Well, there are 4 of us who are full time paid > sysadmin/ops folks for Fedora Infrastructure and we were finding that > a > large portion of time for everyone was being taken up by IRC > interrupts. > Sometimes interrupting multiple people for non urgent tasks. We could > of > course just ignore IRC, but that prevents us from handling urgent > interrupts where we do want to look at something quickly. > Additionally, > when the oncall person doesn't know how to solve or handle some > issue, > they can talk to whoever does know and learn how to do it and > document it. > > With this setup, the oncall person can plan on watching IRC and > everyone > else can focus on tasks that require more concentration. > > If your issue is not time sensitive or urgent, do also just consider > filing a ticket and we will triage it and work it as soon as we are > able. > > Thanks in advance for helping us out here. > > kevin > > _______________________________________________ > infrastructure mailing list -- infrastructure@xxxxxxxxxxxxxxxxxxxxxxx > To unsubscribe send an email to infrastructure-leave@lists.fedoraproj > ect.org _______________________________________________ infrastructure mailing list -- infrastructure@xxxxxxxxxxxxxxxxxxxxxxx To unsubscribe send an email to infrastructure-leave@xxxxxxxxxxxxxxxxxxxxxxx
