On Fri, 22 Jan 2016 14:45:08 -0700 Stephen John Smoogen <smooge@xxxxxxxxx> wrote: ...snip... > > Usually when doing "support levels" there is the need to come up with > response times. I don't know if we can really do that since we don't > have business hours and such. Well, we could try and do that, but It might be hard... we could do some with a fair bit of wiggle room at first then adjust I suppose. > Things like copr go under fedorainfracloud.org correct? That was the thought as currently setup. > Things we get pinged on at times which are Red Hat related but we > don't control. I know we get occasional "gnome.org?" and > "softwarecollections.org" and similar questions which we know who to > contact but have nothing but that. Yeah, but not sure what we can do about those aside from saying "Sorry, we don't handle those, try contacting XYZ" kevin
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