So, I sent an email a while back about this to get people thinking, but I didn't get too much feedback from my questions, so this time I am going to actually outline a proposal for people to look at. ;) Currently users expect pretty much any public service we have is fully supported. This means things like updating status when it's down, working anytime something is down to fix it as quickly as we can. New applications/services currently all pass through the (somewhat long) RFR process which we setup to make sure we could support the service moving forward. This is great and all, but some services just aren't as sustainable, or don't really fit into our RFR process very well. Also, our RFR process makes us pretty slow to bring a new service online properly. In order to have support levels, we need a way to communicate that to our users easily and the only/best way I can think of to do that easily is via domain name. If we try and have a table or something it could get pretty confusing for people. Tying it to domain names would make it much easier. So: fedoraproject.org - Anything with this domain is something that has passed though our RFR process and we support fully. This means we update status, we alert on them anytime they have issues, we work on them anytime they are down, etc. fedorainfracloud.org - This comes with a lesser level of support, simply because our cloud doesn't have any kind of HA setup, so it will be down when doing maint or when there's problems. Services in this domain may be down when there is scheduled cloud maint. We monitor, but don't page off hours, we may work on issues only during business hours, etc. Services here may not have passed through our RFR process (perhaps we should have a parallel cloud process) stg.fedoraproject.org - These can be down anytime and we monitor on them, but may not work on them off hours, etc. someother domain that sounds fedora related (fedorarelated.org? fedoralinks.org? ?) - These are things that are fedora related, but not fully controlled by fedora infrastructure. Things like the fedora bootstrap site or the porting python3 in fedora site, or possibly cloud instances that aren't managed by us. These we don't monitor or have status on, and direct people to contact the managers directly. Any other types of sites / domains people can think of? Any general thoughts on the idea? kevin
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