Re: [Fedora-infrastructure-list] Basic Ticketing Work Flow

Mike McGrath <mmcgrath@xxxxxxxxxxxxxxxxx> · Mon, 10 Jul 2006 13:26:37 -0500

Ryan Ordway wrote:
On Mon, 2006-07-10 at 14:17 -0400, Elliot Lee wrote:

On Jul 10, 2006, at 12:57, Mike McGrath wrote:

I had a script for RT that went through the ticket database and sent a
message to each user with open tickets giving them a list of their
tickets and a link to the ticket within RT. I might be able to modify it
for OTRS. 

Ryan
I don't think you'll have to go that far.  OTRS has some reminder 
functionality built in, we'll just have to look at it.

   -Mike