Re: [Fedora-infrastructure-list] Basic Ticketing Work Flow

[Mike McGrath <mmcgrath@xxxxxxxxxxxxxxxxx>]

Elliot Lee wrote:
> The other half of getting people to use OTRS is sending reminders via 
> e-mail of tickets people should be paying attention to. Is there a way 
> to do that?
Actually there is, I've been thinking about creating escalation so that 
if no one takes a ticket in the first 24 or 48 hours it'll send an email 
to the admin@xxxxxxxxxxxxxxxxxx  I'll set that up soon.  We really need 
all the admins to log in and actually watch the queue's they'll be 
working on.

   -Mike