Re: Getting more metrics: Fedora net promoter score survey

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On Wed, Nov 13, 2019 at 11:15 AM Jean-Baptiste Holcroft
<jean-baptiste@xxxxxxxxxxx> wrote:
>
> Le 2019-11-12 17:17, Matthew Miller a écrit :
> > I think this can be very useful, especially as tracked over time. And
> > it
> > turns out that the group at Red Hat who does this would be happy to
> > provide
> > this to Fedora as a service.
>
> Hello Matthew,
>
> I'm not a huge fan of surveys as I doubt the value we can get from it.
>
> Is our survey need so big we need a complex tool requiring to depend on
> an external team?
>
> In terms of tooling, wouldn't our vote tooling do the job here? We'll
> have control over the data and opt in.

I would actually prefer a third party to do this, the community as a
whole has too many tools and related things to manage and third
parties have good process for dealing with things like GDPR. I feel if
it's deemed that this is necessary I think a specialist tool is the
better way to get the value rather than putting the load onto already
overloaded teams.

> In terms of governance, it's the responsibility of Commops to deliver
> such insight of our community.
> https://docs.fedoraproject.org/en-US/commops/
> > Use metrics and data to improve understanding of Fedora community
> >> Support development of metrics tooling
>
> Can't we do this inside our community?
>
> In addition, how will this team validate the statistical validity of the
> survey without using data collected for other means? Which will also
> leads us to GDPR issues.
>
> Jean-Baptiste
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