Re: Getting more metrics: Fedora net promoter score survey

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Le 2019-11-12 17:17, Matthew Miller a écrit :
I think this can be very useful, especially as tracked over time. And it turns out that the group at Red Hat who does this would be happy to provide
this to Fedora as a service.

Hello Matthew,

I'm not a huge fan of surveys as I doubt the value we can get from it.

Is our survey need so big we need a complex tool requiring to depend on an external team?

In terms of tooling, wouldn't our vote tooling do the job here? We'll have control over the data and opt in.

In terms of governance, it's the responsibility of Commops to deliver such insight of our community. https://docs.fedoraproject.org/en-US/commops/
Use metrics and data to improve understanding of Fedora community
Support development of metrics tooling

Can't we do this inside our community?

In addition, how will this team validate the statistical validity of the survey without using data collected for other means? Which will also leads us to GDPR issues.

Jean-Baptiste
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