On 06/01/2011 11:08 AM, Matt Clark wrote:
Hello folks,
I have been authorized to speak on behalf of Slackhappy
International Linux Organization (SILO) to explain a little
about what we do and why we're here. I was bouncing around the
various fedora-related channels and it's been suggested to me
that this would be the best place to get a constructive
discussion going about some plans SILO has in the works.
We do have a website, www.slackhappy.org, but
more directly, SILO is an organization dedicated to improving
the state of support in the various FOSS communities with a
focus on administrative behavior. We believe that the profile
for the general linux user has changed over the last few years
and that so must the tools used to provide support to them.
In short, what we're creating is a common 3rd party to act as
a mediator between the user and operators in IRC support
channels, forum administrators, and any other medium that users
receive linux or FOSS support.
Am I correct in thinking you want the Fedora Project to publicly
endorse SILO, or just the channel operators?
We do this for free.
When did this change? The other day on #fedora-ops you asked for us
to solicit your organisation which received donations. When I asked
where my donation would get spent, it turned out if you received
enough it would be paid to the "reps"
The ultimate goal is to give users a place to go to when they
feel that an operator is abusive and that no one is addressing
the issue. I think we've all caught an operator on a bad day
(or caught a bad operator on a good day) and there's nothing
more frustrating or degrading to a project's image than the
kinds of things that happen in those situations. I see it as a
'win-win' for everyone that it's addressed.
Not really, I see this as an unqualified "mediation" service which
addresses a non-issue. During my contribution to the project as an
operator on #fedora, I am yet to see an issue (including your own)
that was not resolved by the irc-support-sig...If it ain't broke,
don't fix it?
Since it was decided to take on this task, the most difficult
part has been finding out what we as an organization need to do
to be able to work closely with operators and users in a
community so that we can do what we set out to do.
So far, you actually managed to alienate a large proportion of
#fedora channel operators by threatening them publicly and giving
unsubstantiated report statistics for bad practise despite numerous
requests to provide the information so we can act on it. I'm not
sure how effective a mediation service that doesn't share its
complains/logs would be in the real world as resolving issues.
In order for this to work we would need policies that are
universally easy for operators in those channels to work with,
and for users to remedy situations where they feel like they've
been treated unfairly.
the irc-support-sig works hard to put policies and
standard-operating-procedures in place, and publicly available.
Perhaps you could take a look at https://fedorahosted.org/irc-support-sig/
While we're user-oriented, it's also important to work with
the administrators of the projects we try to help if we would
expect any cooperative efforts.
Currently, we're paying alot of attention to #fedora on the
freenode network
possibly a side issue, but you have also obtained ##fedora for your
own purposes?
where some ongoing problems seem to need addressed.
I don't see any ongoing, un-addressed issues, perhaps you could
point me to them/provide reports/logs?
I think this is the perfect opportunity to start figuring
out how SILO will work.
I'm personally not interested in anyone else's business
opportunities apart from my own, Fedora for me is about freedom, and
I love contributing to fedora in as many ways as I can..I for one
won't contribute to someone else's seemingly commercial project.
What kind of policies or arrangements would we need to have
banned users in fedora irc channels be referred to our channel,
and what kind of policies or arrangements would we need to have
to get operators in freenode projects to work with our staff to
mediate problems?
Again, I think this is a non-issue, as we already have a solution
that works...when a user has an issue that cannot be addressed by
the support sig, CWG or board..I would perhaps then consider your
proposals
I'm aware that there is an IRC sig, and I was referred here
by several when this was discussed. I have quite a few ideas
about implementation of all of this but I didn't want to flood
our introduction with information.
Thanks for your time, and I look forward to working with/for
you,
No worries!, and although you won't be working with me personally, I
wish you all the best with your venture :-)
Matt Clark
Slackhappy International Linux Organization
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