Hello folks,
I have been authorized to speak on behalf of Slackhappy International Linux Organization (SILO) to explain a little about what we do and why we're here. I was bouncing around the various fedora-related channels and it's been suggested to me that this would be the best place to get a constructive discussion going about some plans SILO has in the works.
We do have a website, www.slackhappy.org, but more directly, SILO is an organization dedicated to improving the state of support in the various FOSS communities with a focus on administrative behavior. We believe that the profile for the general linux user has changed over the last few years and that so must the tools used to provide support to them.
In short, what we're creating is a common 3rd party to act as a mediator between the user and operators in IRC support channels, forum administrators, and any other medium that users receive linux or FOSS support.
We do this for free.
The ultimate goal is to give users a place to go to when they feel that an operator is abusive and that no one is addressing the issue. I think we've all caught an operator on a bad day (or caught a bad operator on a good day) and there's nothing more frustrating or degrading to a project's image than the kinds of things that happen in those situations. I see it as a 'win-win' for everyone that it's addressed.
Since it was decided to take on this task, the most difficult part has been finding out what we as an organization need to do to be able to work closely with operators and users in a community so that we can do what we set out to do. In order for this to work we would need policies that are universally easy for operators in those channels to work with, and for users to remedy situations where they feel like they've been treated unfairly. While we're user-oriented, it's also important to work with the administrators of the projects we try to help if we would expect any cooperative efforts.
Currently, we're paying alot of attention to #fedora on the freenode network where some ongoing problems seem to need addressed. I think this is the perfect opportunity to start figuring out how SILO will work. What kind of policies or arrangements would we need to have banned users in fedora irc channels be referred to our channel, and what kind of policies or arrangements would we need to have to get operators in freenode projects to work with our staff to mediate problems?
I'm aware that there is an IRC sig, and I was referred here by several when this was discussed. I have quite a few ideas about implementation of all of this but I didn't want to flood our introduction with information.
Thanks for your time, and I look forward to working with/for you,
Matt Clark
Slackhappy International Linux Organization
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