On Wed, 2 Jan 2008, Jeremy Katz wrote:
One problem with this is that there tend to be a fair number of duplicate bugs filed. So fifty people triaging one bug a piece means that they don't catch those duplicates and treat them as such. Instead, they seem them as fifty separate bug reports. One big and important part of triaging is looking at the patterns which appear when you look at larger numbers of bugs. Both from the point of view of effectively handling issues as well as from the perspective of being able to provide information to developers as to what areas need work
Yep. I agree with the divide-and-conquer sentiment, but see more value in dividing and conquering components. Like, say, have a person or a group who handle triaging NetworkManager bugs. Establish areas of strength, and then expand from there.
--g -- Greg DeKoenigsberg Community Development Manager Red Hat, Inc. :: 1-919-754-4255 "To whomsoever much hath been given... ...from him much shall be asked" _______________________________________________ fedora-advisory-board mailing list fedora-advisory-board@xxxxxxxxxx http://www.redhat.com/mailman/listinfo/fedora-advisory-board
