unable to reply/quote, what to check ?

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I have Squirrel 1.5 on Centos, all works well, many thanks

whenever i clik 'reply', reply window opens with quoted message, as expected

occasionally I have an email that, when I try to 'reply', reply window
pops open, BUT, it doesn't 'fill in', stays blank forever

URL in pop up windows up is like
http://myserver/webmail/src/compose.php?passed_id=5989&mailbox=INBOX&startMessage=1&passed_ent_id=0&smaction_reply=1

I presume it's some sort of (apple? html?) format of received message ?

how to assess this ?

any pointers appreciated, many thanks for SquirrelMail

mail header from 'un-repliable' email:

---------------------
Return-Path: <support-au@xxxxxxx>
Delivered-To: <me@xxxxxxxxx>
Received: from mailserver.mydom.com
     by mailserver.mydom.com (Dovecot) with LMTP id Hp52Kn26NVA5AwAAyLbbsQ
     for <me@xxxxxxxxx>; Thu, 23 Aug 2012 15:07:17 +1000
Received: from localhost (localhost.localdomain [127.0.0.1])
     by mailserver.mydom.com (Postfix) with ESMTP id 1F6FA38285D
     for <me@xxxxxxxxx>; Thu, 23 Aug 2012 15:07:17 +1000 (EST)
X-Virus-Scanned: amavisd-new mailserver at mydom.com
X-Spam-Flag: NO
X-Spam-Score: -2.065
X-Spam-Level:
X-Spam-Status: No, score=-2.065 required=5.8 tests=[BAYES_00=-1.9,
     HTML_MESSAGE=0.001, RP_MATCHES_RCVD=-0.166] autolearn=ham
Received: from mailserver.mydom.com ([127.0.0.1])
     by localhost (mailserver.mydom.com [127.0.0.1]) (amavisd-new
mailserver, port 10024)
     with LMTP id iXSrK_Lj3XFq for <me@xxxxxxxxx>;
     Thu, 23 Aug 2012 15:07:09 +1000 (EST)
Received: from smail.dom.tld (smail.dom.tld [213.183.84.167])
     by mailserver.mydom.com (Postfix) with ESMTP id A719638285E
     for <me@xxxxxxxxx>; Thu, 23 Aug 2012 15:07:07 +1000 (EST)
Received: from mc-kfu.au.dom2.net ([192.168.220.109] verified)
     by dom.tld (CommuniGate Pro SMTP 5.4.4)
     with ESMTPS id 14807743; Thu, 23 Aug 2012 07:07:00 +0200
Subject: Re: camera issues
Mime-Version: 1.0 (Apple Message framework v1084)
Content-Type: multipart/alternative; boundary=Apple-Mail-146-171512416
From: MOBOTIX Australia Support <support-au@xxxxxxx>
In-Reply-To: <a6d03ff2ec77ce99927d40a83a0f431a.squirrel@xxxxxxxxx>
Date: Thu, 23 Aug 2012 15:06:56 +1000
Cc: xxx <xxx@xxxxxxxxxxx>
Message-Id: <CFC9504E-6DAB-4553-80D4-33FEB5E6FA1F@xxxxxxx>
References: <a6d03ff2ec7766688827d40a83a0f431a.squirrel@xxxxxxxxx>
To: Voytek <me@xxxxxxxxx>
X-Mailer: Apple Mail (2.1084)


-- 
Voytek



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