On Tuesday 30 January 2007 05:28 am, Rainer Sokoll wrote: > On Tue, Jan 30, 2007 at 02:06:23PM +0100, Fredrik Jervfors wrote: > > End users should get support from their system administrator. Their > > system administrator can get support at the SquirrelMail mailing > > lists. I would be great if all the system administrators out there > > could make sure that they took that responsibility, but not all of > > them do. We can't help the end users anyway, since we're not their > > system administrators so there's not much point in getting a forum > > for them. > > I second that, but want to annotate: this list is called > "squirrelmail-users" - as a user, I would expect support here. > > > If we remove all reference to SquirrelMail in the packages, the end > > users wouldn't end up here in the first place, but I'm not sure > > that's something we would like to do. > > One could add a configurable link to a local admin to the main screen. > Something like "<a href="mailto:admin@xxxxxxxxxxx";>Need support?</a>. Isn't that what the "Provider" options in the configuration are for? To add links to the website of the organisation running Squirrelmail? That, along with the Yelp! (which we've customised into a Helpdesk plugin) makes for a very self-contained help environment that doesn't reference Squirrelmail anywhere. All it takes is a little time on the part of the person implementing Squirrelmail to customise it for the organisation running it. Replace the logo, the provider links, add a helpdesk-type plugin. Done. What more really needs to be done? -- Freddie Cash, LPIC-2 CCNT CCLP Network Support Technician School District 73 (250) 377-HELP [377-4357] fcash-ml@xxxxxxxxxx ------------------------------------------------------------------------- Take Surveys. Earn Cash. Influence the Future of IT Join SourceForge.net's Techsay panel and you'll get the chance to share your opinions on IT & business topics through brief surveys - and earn cash http://www.techsay.com/default.php?page=join.php&p=sourceforge&CID=DEVDEV -- squirrelmail-users mailing list Posting Guidelines: http://www.squirrelmail.org/wiki/MailingListPostingGuidelines List Address: squirrelmail-users@xxxxxxxxxxxxxxxxxxxxx List Archives: http://news.gmane.org/thread.php?group=gmane.mail.squirrelmail.user List Archives: http://sourceforge.net/mailarchive/forum.php?forum_id=2995 List Info: https://lists.sourceforge.net/lists/listinfo/squirrelmail-users
