Hi Firan, besides what Amos already said, I'd like to add a comment to this last statement of yours: > I will give squid a little more time but I think I will give up soon and advise the party I installed squid for to go for another, commercial, cache proxy. The status of Squid as a Free/Open Source Software project doesn't mean it can't be commercially supported. In fact, on the Squid website itself there is a pretty extensive list of companies providing commercial support for squid (http://www.squid-cache.org/Support/services.html) . I also expect that most commercial Linux distributions (e.g. Red Hat Enterprise Linux, SuSE, Ubuntu..) will support Squid on their respective distribution as part of their commercial support packages. If that's still not enough, by now in most countries there is a well-developed market of local integrators who - for a price - will support FOSS; in many cases these are companies built by experienced members of the FOSS community. Finally, you can try contacting the Squid developers; some in the team are offering consulting services (try getting direct access to engineering from any commercial product). >From some of your statements it seems that you want the benefits of a gratis product, but with the support infrastructure of a commercial venture. You want a powerful product in an enterprise- or telco-class environment, but which can be set up by an unexperienced admin. I'm sorry to say this, but both sets of requirements are contradictory. Setting up a support infrastructure has costs, unfortunately, which can't be sustained by a gratis project (besides the great community and developer support Squid is already offering); likewise, a powerful product in a demanding environment requires an experienced admin. This said, thanks for your feedback. As Amos already said, we try to do our best and to improve Squid and make it even more powerful, flexible and easy to use than it is now. I hope that the informations he and I provided you will help you organize a business case that can support your needs, with Squid or with any other product on the market. -- /kinkie
