Dave Coventry wrote:
On 4 February 2010 14:10, Amos Jeffries <squid3@xxxxxxxxxxxxx> wrote:
Not really. I only know how to diagnose from the bx which is having the
issue. Which means the ISP proxy in your case.
OK, I suppose I'll have to do some research.
As far as the end points go you may have to dig really deep, like tcpdump
deep, to see exactly whats going where and what is coming back. From the
client end initially.
Contacting the ISP admin and enlisting their help might be of some
advantage.
These guys are currently suffering a lot of complaints about poor
service levels and lack of support, so I'm not sure that they will be
that helpful. http://mybroadband.co.za/news/Broadband/11359.html
With the right approach anything is possible ... "free expert
consultant" maybe. :)
I can't believe that "staying on the phone for 5-10 minutes each time,
all to no avail,". :) hah!. It takes half as long for the VoIP service
between here and my ISPs India helpdesk to settle down so we can hear
the on-hold music for the next half hour. :)
Ah well. I'm surprised it's only the odd hanging connection your clients
are experiencing by those reports.
I wouldn't mind marching around to the ISP offices and throwing a
tantrum, but I'd prefer to be reasonably sure of my facts before I did
so.
It's just an idea I have, so yelling may be counter productive. But being in
the middle they would certainly have the best position to look into the problem.
Well, I wouldn't really do any yelling, which is probably not the way
to get cooperation in the first place.
~ Dave Coventry
Amos
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