Hi, I'm a technician who has been asked to come in to a school who's previous technician has left them. I have no experience in Squid, but have used other Linux web proxy software. Users are able to access internet by entering username and password when prompted. They are using Thunderbird for email and can send emails. However when they try to download emails from the proxy server they are prompted for a password. When they enter their password they receive the reply "PAM authentication failed for user <username>. Permission denied (6)" Any suggested steps to troubleshoot this would be greatly appreciated. Thanks Nathan -- View this message in context: http://www.nabble.com/Email-Setup-for-Newbie-tp21593498p21593498.html Sent from the Squid - Users mailing list archive at Nabble.com.