We use both RT and trac.
RT is great for communications with other teams (i.e. DBAs requesting
something from sysadmins) and trac is great for internal (i.e.
sysadmins) wiki, ticketing, version control system.
My $0.02,
Harry
Kenneth Holter wrote:
Hi.
In my organization we're using Remedy as the official request-tracking tool.
I work as a linux sysadmin, and see the need for a tool to record and track
requests directed at me and my linux sysadin collague. Using Remedy for such
internal tracking tool doesn't seem like the way to go, so we need some
other way of managing a central repository of requests.
I've come accross Best Practical RT (http://bestpractical.com/rt/), but
haven't had the time to install it yet. But meanwhile I'd like to hear from
others how they manage reqests when there are more than one sysadmin. Do you
use a reqest tracking tools for this, or are there maybe other smart ways of
doing this? Are there tools other than RT that may be more suitable for a
tracking reqests within a small number of sysadmins?
Best regards,
Kenneth Holter
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