Well, on and off. I only use the web based support, and I get good help sometimes, and bad help other times. It looks like maybe they have the ticket assigned to one guy until he clears it, but that maybe they get points for each resposne. Not sure on that. But, I had many times where I wrote a lengthy description only to get a once sentence reply on something to try that did not address what I had written. Like they were telling to do something that did not take into account that I had either already tried that and said so, or they were adressing one piece of the problem. Kind of annoying. oTher times I've had guys that helped very well. -Matt On Fri, 2004-03-26 at 14:17, Percent, Lonnie M. wrote: > Hi all, > > Has anyone else had disappointing support from redhat lately. We have > premium support > And the last time I called I had to call back 4 times to get the answer. > I tried using > The web request to bump up the problem but it was ignored. > > This time I called and got a completely wrong answer. > > When I was using support last year I got EXCELLENT support and always > got to an engineer > Who was completely knowledgable. It was great. Now it sucks. > > Has anyone else experienced this problem? -- >>>>>>>>>>>>>I have been having troubles with my service provider, and do not know which e-mails people are receiving. Please reply to this e-mail, even if is only a one word reply. This will help me track the problem to better resolve it. Thanks!<<<<<<<<<<<<<<<<<<<<<<<<<< -- redhat-list mailing list unsubscribe mailto:redhat-list-request@xxxxxxxxxx?subject=unsubscribe https://www.redhat.com/mailman/listinfo/redhat-list
