> I'm currently researching Call Logging systems for my company, they have to
> be scalable flexible and have a web based interface including the ability to
> deal with multiple companies and was wondering if anyone had any experience
> of linux based solutions as this system will at the very least need to be
> externally facing if not on a server in the middle of the net so that it is
> easily accessible by all our staff and customers.
Very popular is:
http://www.bestpractical.com/rt
Also quite good is:
http://www.math.duke.edu/~yu/wreq/
A problem with rt is satisfying all the perl dependencies and maintaining
them through upgrades (RH 9 and apache 2 for example).
I'm currently testing otrs which works out of the box on RH 9:
http://otrs.org/
looks good (but documentation is not so good).
--
Ian
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