userpasswd problem

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I have two different RH 9 systems that are having some problems with userpasswd. One was upgraded from 7.2 and one was installed from scratch. In both cases, non-root users are prompted for their old password. When it is provided, rather than moving to the screen that prompts the uers to enter his/her new password, a dialog box saying "Error: Unknown error" is displayed and the following error is inserted in /var/log/messages:

passwd(pam_unix)[2943]: password - (old) token not obtained

Any pointers would be appreciated.
--

Janyne Kizer
Systems Programmer Administrator
NC State University, College of Agriculture & Life Sciences
Extension Information Technology


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