Hi, I sent a message earlier with an attachment but not sure if it went through? Basically customer with RAID 1 configuration is not working. Here's the information. How is it fixed? Here's part of what was in the attachment that has the mdadm output: Running in UEFI mode Run date: Wed Sep 11 23:45:58 UTC 2019 Linux kernel version (uname -a): Linux ifl 4.19.67-686-iflnet #1 SMP Tue Aug 20 22:23:39 EDT 2019 i686 n Storage devices (non-RAID) detected by Linux based on /sys/block: Optical drives (srx): sr0: ATAPI iHAS124 F (fw rev = CL9N) Removable drives (sdx, mmcblkx, nvmex): sdc: 29328 MiB SanDisk Ultra sdd: 1440 KiB floppy Multi Flash Reader Fixed hard drives (sdx, mmcblkx, nvmex): sda: 476 GiB ATA Samsung SSD 860 sdb: 476 GiB ATA Samsung SSD 860 sde: 1863 GiB Seagate BUP Slim BK Contents of /sys/block: sda sdb sdc sdd sde sr0 Contents of /dev: block mem sdb4 tty16 tty41 ttyS0 bsg memory_bandwidth sdb5 tty17 tty42 ttyS1 btrfs-control net sdc tty18 tty43 ttyS2 bus network_latency sdc1 tty19 tty44 ttyS3 cdrom network_throughput sdd tty2 tty45 urandom cdrw null sde tty20 tty46 usb char port sde1 tty21 tty47 vcs console ppp sg0 tty22 tty48 vcs1 core psaux sg1 tty23 tty49 vcs2 cpu_dma_latency ptmx sg2 tty24 tty5 vcs3 disk ptp0 sg3 tty25 tty50 vcs4 dvd pts sg4 tty26 tty51 vcs5 dvdrw ram0 sg5 tty27 tty52 vcsa fb0 ram1 shm tty28 tty53 vcsa1 fd random sr0 tty29 tty54 vcsa2 full rfkill stderr tty3 tty55 vcsa3 fuse rtc stdin tty30 tty56 vcsa4 hidraw0 rtc0 stdout tty31 tty57 vcsa5 hidraw1 sda synth tty32 tty58 vcsu hpet sda1 tty tty33 tty59 vcsu1 input sda2 tty0 tty34 tty6 vcsu2 kmsg sda3 tty1 tty35 tty60 vcsu3 lightnvm sda4 tty10 tty36 tty61 vcsu4 log sda5 tty11 tty37 tty62 vcsu5 loop-control sdb tty12 tty38 tty63 vga_arbiter loop0 sdb1 tty13 tty39 tty7 zero loop1 sdb2 tty14 tty4 tty8 mapper sdb3 tty15 tty40 tty9 Contents of /proc/partitions: major minor #blocks name 8 16 500107608 sdb 8 17 541696 sdb1 8 18 101376 sdb2 8 19 16384 sdb3 8 20 250609664 sdb4 8 21 248833024 sdb5 8 0 500107608 sda 8 1 541696 sda1 8 2 101376 sda2 8 3 16384 sda3 8 4 250609664 sda4 8 5 248833024 sda5 11 0 1048575 sr0 8 32 30031872 sdc 8 33 30025453 sdc1 8 64 1953514583 sde 8 65 1953511424 sde1 Output of 'fdisk -l' (using fdisk v2.25.2 from util-linux for GPT support) ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Disk /dev/sdb: 477 GiB, 512110190592 bytes, 1000215216 sectors Units: sectors of 1 * 512 = 512 bytes Sector size (logical/physical): 512 bytes / 512 bytes I/O size (minimum/optimal): 512 bytes / 512 bytes Disklabel type: gpt Disk identifier: 91F34BD4-FEBE-4953-BCE9-9788995F4FD3 Device Start End Sectors Size Type /dev/sdb1 2048 1085439 1083392 529M Windows recovery environment /dev/sdb2 1085440 1288191 202752 99M EFI System /dev/sdb3 1288192 1320959 32768 16M Microsoft reserved /dev/sdb4 1320960 502540287 501219328 239G Microsoft basic data /dev/sdb5 502540288 1000206335 497666048 237.3G Microsoft basic data Disk /dev/sda: 477 GiB, 512110190592 bytes, 1000215216 sectors Units: sectors of 1 * 512 = 512 bytes Sector size (logical/physical): 512 bytes / 512 bytes I/O size (minimum/optimal): 512 bytes / 512 bytes Disklabel type: gpt Disk identifier: 91F34BD4-FEBE-4953-BCE9-9788995F4FD3 Device Start End Sectors Size Type /dev/sda1 2048 1085439 1083392 529M Windows recovery environment /dev/sda2 1085440 1288191 202752 99M EFI System /dev/sda3 1288192 1320959 32768 16M Microsoft reserved /dev/sda4 1320960 502540287 501219328 239G Microsoft basic data /dev/sda5 502540288 1000206335 497666048 237.3G Microsoft basic data Disk /dev/sdc: 28.7 GiB, 30752636928 bytes, 60063744 sectors Units: sectors of 1 * 512 = 512 bytes Sector size (logical/physical): 512 bytes / 512 bytes I/O size (minimum/optimal): 512 bytes / 512 bytes Disklabel type: dos Disk identifier: 0x5d79bdb5 Device Boot Start End Sectors Size Id Type /dev/sdc1 * 63 60050969 60050907 28.6G b W95 FAT32 Disk /dev/sde: 1.8 TiB, 2000398933504 bytes, 3907029167 sectors Units: sectors of 1 * 512 = 512 bytes Sector size (logical/physical): 512 bytes / 512 bytes I/O size (minimum/optimal): 512 bytes / 512 bytes Disklabel type: dos Disk identifier: 0x394a980b Device Boot Start End Sectors Size Id Type /dev/sde1 2048 3907024895 3907022848 1.8T 7 HPFS/NTFS/exFAT Contents of /proc/mdstat (Linux software RAID status): ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Personalities : [linear] [raid0] [raid1] [raid10] [raid6] [raid5] [raid4] [multipath] unused devices: <none> Contents of /run/mdadm/map (Linux software RAID arrays): ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Contents of /etc/mdadm/mdadm.conf (Linux software RAID config file): ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ # mdadm.conf # # Please refer to mdadm.conf(5) for information about this file. # # by default (built-in), scan all partitions (/proc/partitions) and all # containers for MD superblocks. alternatively, specify devices to scan, using # wildcards if desired. DEVICE partitions containers # automatically tag new arrays as belonging to the local system HOMEHOST <system> ARRAY metadata=imsm UUID=da3f02a5:f8a270ee:39e54f6b:4ff045a5 ARRAY /dev/md/Volume1 container=da3f02a5:f8a270ee:39e54f6b:4ff045a5 member=0 UUID=bdbd0dd2:e0957ab7:e6b00192:83cb1fc2 Contents of /tbu/utility/mdadm.txt (mdadm troubleshooting data captured when 'start-md' is executed): mdadm - v4.1 - 2018-10-01 Output of 'mdadm --examine --scan' ARRAY metadata=imsm UUID=da3f02a5:f8a270ee:39e54f6b:4ff045a5 ARRAY /dev/md/Volume1 container=da3f02a5:f8a270ee:39e54f6b:4ff045a5 member=0 UUID=bdbd0dd2:e0957ab7:e6b00192:83cb1fc2 Output of 'mdadm --assemble --scan --no-degraded -v' mdadm: looking for devices for further assembly mdadm: no RAID superblock on /dev/sdc1 mdadm: /dev/sdc is not attached to Intel(R) RAID controller. mdadm: No OROM/EFI properties for /dev/sdc mdadm: no RAID superblock on /dev/sdc mdadm: cannot open device /dev/sr0: No medium found mdadm: no RAID superblock on /dev/sda5 mdadm: no RAID superblock on /dev/sda4 mdadm: no RAID superblock on /dev/sda3 mdadm: no RAID superblock on /dev/sda2 mdadm: no RAID superblock on /dev/sda1 mdadm: No OROM/EFI properties for /dev/sda mdadm: no RAID superblock on /dev/sda mdadm: no RAID superblock on /dev/sdb5 mdadm: no RAID superblock on /dev/sdb4 mdadm: no RAID superblock on /dev/sdb3 mdadm: no RAID superblock on /dev/sdb2 mdadm: no RAID superblock on /dev/sdb1 mdadm: No OROM/EFI properties for /dev/sdb mdadm: no RAID superblock on /dev/sdb mdadm: looking for devices for /dev/md/Volume1 mdadm: Cannot assemble mbr metadata on /dev/sdc1 mdadm: Cannot assemble mbr metadata on /dev/sdc mdadm: cannot open device /dev/sr0: No medium found mdadm: Cannot assemble mbr metadata on /dev/sda5 mdadm: Cannot assemble mbr metadata on /dev/sda4 mdadm: no recogniseable superblock on /dev/sda3 mdadm: Cannot assemble mbr metadata on /dev/sda2 mdadm: Cannot assemble mbr metadata on /dev/sda1 mdadm: No OROM/EFI properties for /dev/sda mdadm: no RAID superblock on /dev/sda mdadm: Cannot assemble mbr metadata on /dev/sdb5 mdadm: Cannot assemble mbr metadata on /dev/sdb4 mdadm: no recogniseable superblock on /dev/sdb3 mdadm: Cannot assemble mbr metadata on /dev/sdb2 mdadm: Cannot assemble mbr metadata on /dev/sdb1 mdadm: No OROM/EFI properties for /dev/sdb mdadm: no RAID superblock on /dev/sdb Output of 'dmesg | grep md:' Output of 'mdadm --examine /dev/sda' /dev/sda: Magic : Intel Raid ISM Cfg Sig. Version : 1.1.00 Orig Family : 513ca085 Family : 513ca085 Generation : 00016838 Attributes : All supported UUID : da3f02a5:f8a270ee:39e54f6b:4ff045a5 Checksum : f7229360 correct MPB Sectors : 1 Disks : 2 RAID Devices : 1 Disk00 Serial : S419NE0M501755Z State : active Id : 00000000 Usable Size : 1000210432 (476.94 GiB 512.11 GB) [Volume1]: UUID : bdbd0dd2:e0957ab7:e6b00192:83cb1fc2 RAID Level : 1 Members : 2 Slots : [UU] Failed disk : none This Slot : 0 Sector Size : 512 Array Size : 1000210432 (476.94 GiB 512.11 GB) Per Dev Size : 1000210696 (476.94 GiB 512.11 GB) Sector Offset : 0 Num Stripes : 3907072 Chunk Size : 64 KiB Reserved : 0 Migrate State : idle Map State : normal Dirty State : clean RWH Policy : off Disk01 Serial : S419NE0M501557N State : active Id : 00000001 Usable Size : 1000210432 (476.94 GiB 512.11 GB) Output of 'mdadm --examine /dev/sdb' /dev/sdb: Magic : Intel Raid ISM Cfg Sig. Version : 1.1.00 Orig Family : 513ca085 Family : 513ca085 Generation : 00016838 Attributes : All supported UUID : da3f02a5:f8a270ee:39e54f6b:4ff045a5 Checksum : f7229360 correct MPB Sectors : 1 Disks : 2 RAID Devices : 1 Disk01 Serial : S419NE0M501557N State : active Id : 00000001 Usable Size : 1000210432 (476.94 GiB 512.11 GB) [Volume1]: UUID : bdbd0dd2:e0957ab7:e6b00192:83cb1fc2 RAID Level : 1 Members : 2 Slots : [UU] Failed disk : none This Slot : 1 Sector Size : 512 Array Size : 1000210432 (476.94 GiB 512.11 GB) Per Dev Size : 1000210696 (476.94 GiB 512.11 GB) Sector Offset : 0 Num Stripes : 3907072 Chunk Size : 64 KiB Reserved : 0 Migrate State : idle Map State : normal Dirty State : clean RWH Policy : off Disk00 Serial : S419NE0M501755Z State : active Id : 00000000 Usable Size : 1000210432 (476.94 GiB 512.11 GB) Output of 'mdadm --examine /dev/sdc' /dev/sdc: MBR Magic : aa55 Partition[0] : 60050907 sectors at 63 (type 0b) Output of 'mdadm --examine /dev/sdd' mdadm: cannot open /dev/sdd: No medium found Output of 'mdadm --examine /dev/sde' /dev/sde: MBR Magic : aa55 Partition[0] : 3907022848 sectors at 2048 (type 07) Output of 'mdadm --detail /dev/md*', if any: mdadm: cannot open /dev/md*: No such file or directory Contents of /dev/mapper directory: crw------T 1 root root 10, 236 Sep 11 23:41 control startraid mode = null (default) Contents of /tbu/utility/dmraid-boot.txt file (from activate command on boot): NOTICE: checking format identifier asr NOTICE: checking format identifier hpt37x NOTICE: checking format identifier hpt45x NOTICE: checking format identifier jmicron NOTICE: checking format identifier lsi NOTICE: checking format identifier nvidia NOTICE: checking format identifier pdc NOTICE: checking format identifier sil NOTICE: checking format identifier via NOTICE: checking format identifier dos WARN: locking /var/lock/dmraid/.lock NOTICE: skipping removable device /dev/sdd NOTICE: skipping removable device /dev/sdc NOTICE: /dev/sda: asr discovering NOTICE: /dev/sda: hpt37x discovering NOTICE: /dev/sda: hpt45x discovering NOTICE: /dev/sda: jmicron discovering NOTICE: /dev/sda: lsi discovering NOTICE: /dev/sda: nvidia discovering NOTICE: /dev/sda: pdc discovering NOTICE: /dev/sda: sil discovering NOTICE: /dev/sda: via discovering NOTICE: /dev/sdb: asr discovering NOTICE: /dev/sdb: hpt37x discovering NOTICE: /dev/sdb: hpt45x discovering NOTICE: /dev/sdb: jmicron discovering NOTICE: /dev/sdb: lsi discovering NOTICE: /dev/sdb: nvidia discovering NOTICE: /dev/sdb: pdc discovering NOTICE: /dev/sdb: sil discovering NOTICE: /dev/sdb: via discovering no raid disks with format: "asr,hpt37x,hpt45x,jmicron,lsi,nvidia,pdc,sil,via,dos" WARN: unlocking /var/lock/dmraid/.lock Output of dmraid --raid_devices command: /dev/sda: isw, "isw_bdgcjchhej", GROUP, ok, 1000215214 sectors, data@ 0 /dev/sdb: isw, "isw_bdgcjchhej", GROUP, ok, 1000215214 sectors, data@ 0 Output of dmraid -s -s command: *** Group superset isw_bdgcjchhej --> Subset name : isw_bdgcjchhej_Volume1 size : 1000210688 stride : 128 type : mirror status : ok subsets: 0 devs : 2 spares : 0 Output of blkid command: /dev/sdb1: LABEL="Recovery" UUID="565EEF655EEF3BFD" TYPE="ntfs" /dev/sdb2: UUID="C4EF-FEDA" TYPE="vfat" /dev/sdb4: LABEL="Windows" UUID="16F6F56FF6F54F8B" TYPE="ntfs" /dev/sdb5: LABEL="DATA" UUID="E076591C7658F52E" TYPE="ntfs" /dev/sda1: LABEL="Recovery" UUID="565EEF655EEF3BFD" TYPE="ntfs" /dev/sda2: UUID="C4EF-FEDA" TYPE="vfat" /dev/sda4: LABEL="Windows" UUID="16F6F56FF6F54F8B" TYPE="ntfs" /dev/sda5: LABEL="DATA" UUID="E076591C7658F52E" TYPE="ntfs" /dev/sdc1: LABEL="IFL_3_32" UUID="5D79-BDB5" TYPE="vfat" /dev/sde1: LABEL="Seagate Backup Plus Drive" UUID="B6B0C1AFB0C17701" TYPE="ntfs" Output of 'free -m' command (memory in MiB): total used free shared buffers cached Mem: 2054 151 1902 0 0 101 -/+ buffers/cache: 50 2004 Swap: 0 0 0 Output of lsmod command (loaded modules): Module Size Used by hid_generic 16384 0 usbhid 28672 0 hid 81920 2 hid_generic,usbhid usb_storage 40960 0 e1000e 139264 0 sg 28672 0 video 32768 0 backlight 16384 1 video ptp 20480 1 e1000e pps_core 16384 1 ptp i2c_i801 20480 0 i2c_core 28672 1 i2c_i801 evdev 20480 6 xhci_pci 16384 0 pcspkr 16384 0 sr_mod 20480 0 thermal 16384 0 cdrom 28672 1 sr_mod sd_mod 32768 0 xhci_hcd 102400 1 xhci_pci button 16384 0 ahci 32768 0 libahci 24576 1 ahci dm_mod 81920 0 dax 20480 1 dm_mod Contents of /sys/module: 8250 fb nfs_layout_nfsv41_files rfkill speakup_soft acpi firmware_class nfsv4 rtc_cmos speakup_spkout acpiphp fscache nvme scsi_mod speakup_txprt ahci fuse nvme_core scsi_transport_fc spurious auth_rpcgss hid pci_hotplug sd_mod sr_mod backlight hid_generic pcie_aspm sg srcutree block i2c_core pciehp speakup sunrpc button i2c_i801 pcspkr speakup_acntpc tcp_cubic cdrom i8042 pps_core speakup_acntsa thermal cifs kernel printk speakup_apollo usb_storage cpufreq keyboard processor speakup_audptr usbcore cpuidle libahci ptp speakup_bns usbhid cryptomgr libata raid1 speakup_decext video dax lockd raid10 speakup_dectlk vt dm_mod md_mod raid456 speakup_dtlk workqueue dns_resolver module random speakup_dummy xhci_hcd e1000e mousedev rcupdate speakup_keypc xhci_pci evdev nfs rcutree speakup_ltlk xz_dec