Hyberx cloud alpha S USB headset mic not detected

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Dears
I just bought a new headset HyperX cloud alpha S when i connect the headset using the jack connector both mic and speakers works, but when i connect the headset using usb only speaker work and mic is not even listed in the input devices to be selected.

i posted a question here containing all the information i thought that might be useful to fix this
https://askubuntu.com/questions/1230235/hyberx-cloud-alpha-s-usb-headset-mic-not-detected

i have been trying for 3 days to fix this without success.

thanks


Eng. Ahmad Bawa'neh

Mobile : 0096 2 795865912

E-mail : akab_i@xxxxxxxxx
E-mail : ahmad.bawaneh@xxxxxxxxx

Irbid / Jordan
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