Re: Smart Quotes not so smart

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On Wed, 2006-11-15 at 20:36 -0600, Larry Garfield wrote:
> I've run into this sort of issue a few times before, and never found a good 
> solution.  Now a client has been hit with it and is asking for a solution, 
> and I'm not convinced there is one. :-)
> 
> Client has a large MS SQL database with lots of data.  Some of that data 
> includes "smart quotes", aka curly quotes, but not real ones.  They're the MS 
> Word character encoding standards?  What's that?" smart quotes.  On their old 
> setup (SQL Server 2k, OpenLink ODBC driver, IIS, PHP 4.0.6), they actually 
> worked just fine.  On our old devel setup (the same but with a different ODBC 
> driver), it worked fine.  
> 
> On our new devel setup (SQL Server 2k, OpenTDS ODBC driver, Apache, PHP 
> 5.1.6), it works fine.  On their new live setup, however, (same, but again 
> not sure of the ODBC driver) they're getting the dreaded squares or question 
> marks or accented characters that signify a garbled smart quote.  I know 
> they're not unicode characters because Windows, the DB server, and the driver 
> are all set to either UTF-8 or UTF-16.  
> 
> We've tried eliminating middle-men to no avail.  I've also tried doing a 
> find-replace on the smart quote characters before they're inserted into the 
> database, copying and pasting them from Word, and PHP skips right past them 
> and enters them into the database.  
> 
> All we're left with is MAYBE telling them to dry a different ODBC driver or 
> else fixing the data by hand.  I don't like either option, myself.  Does 
> anyone have any better ideas to suggest?  Any idea what those smart quotes 
> actually are, and if they exist in ANY valid character set other than Word 
> itself?

There's a few different charsets that support them. Either way, can you
open up some content that has them using a hex editor and tell us the
hex codes for the bytes? That will help determine what charset.

Cheers,
Rob.
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