Re: Help Desk software

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On Wed, 2005-12-21 at 09:17 -0800, Daniel Lahey wrote:
> I found one set of links that might prove helpful:  http:// 
> www.helpdesk.com/software-helpdesk.htm  A lot of the software doubles  
> as asset management software or comes bundled with such a module.   
> There are a yitload of links on that page.  I'm only on the Bs.  Good  
> luck.

We use EnterTrack (http://www.entertrack.org) in my company.  We've been
using it for about 2 years and are pretty happy with it.  I've also done
some customization to our EnterTrack installation in order to integrate
it with our company intranet.  It's focus is on tracking/archiving
issues, so it doesn't have any functionality for asset management.  But
it does have a pretty flexible group/permissions system that allows you
to set up multiple groups and provides various levels of access to
users.

At one time, I evaluated phpMyInventory for asset management.  There is
the free version (http://phpmyinventory.sourceforge.net/index.php) and
there is also a commercial version.  We ended up going with Network
Inventory Analyzer from Alloy
(http://www.alloy-software.com/nin/pro.html).  It's a commercial
package, but it was inexpensive (~$1000 for 150 nodes) and met our
needs.

Hope that helps!

Tim

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