Re: Bride vs Photographer

[Terry <terry@xxxxxxxxxxxxxxxxxxxx>]

I guess I did not do a very good job of making my self clear on how I 
handled that event 15 years ago, when the customer walked in to my studio to 
get her photos she received a check, an explanation, the offer for free 
prints, and what prints there where ( there where many we only lost about 12 
prints from a 40 print shoot) in a book. I had the "here's the best I can do 
to make you whole" offer I could make right up front, there was never ever 
the opportunity to take me to court over this I had already put them back to 
ware they where before the event and way beyond with the rest of the photos, 
and yes it hurt to give back the money but it is only money and I have made 
more since then so now it is just a lesson learned.
Terry L. Mair
Mair's Photography
158 South 580 East
Midway, Utah 84049
435-654-3607
www.mairsphotography.com
----- Original Message ----- 
From: "Shyrell Melara" <shyrellmelara@xxxxxxxxx>
To: "List for Photo/Imaging Educators - Professionals - Students" 
<photoforum@xxxxxxxxxxxxxxxxxxxxxx>
Sent: Monday, May 09, 2005 3:11 PM
Subject: Re: Bride vs Photographer


> See detailed reply to Chris' mail...
>
> Terry,
> I might have gone that far. In fact, I was willing to do that a while back 
> but the Dad insisted I work on the prints. So I did.
>
> Shyrell Melara
>
> For the Quality You Deserve!
> Melara Family Photography
> http://shyrellmelara.tripod.com
>
> ----- Original Message -----
> From: Terry <terry@xxxxxxxxxxxxxxxxxxxx>
> To: "List for Photo/Imaging Educators - Professionals - Students" 
> <photoforum@xxxxxxxxxxxxxxxxxxxxxx>
> Subject: Re: Bride vs Photographer
> Date: Sat, 07 May 2005 08:58:26 -0600
>
> > I think the one thing we have been missing is that this bride contracted
> > (copyright issues aside) to have her wedding photographed, for a fee,
> > and I am sure expected quality photographs, with out scratches and
> > blemishes, heck she probably expected them to be in focus, go figure,
> > now I understand that the problem with the photos was with the printer
> > not the photographer, but then again the bride did not contract with the
> > printer, my question would be why should she settle for damaged photos
> > of her wedding, the photographer get paid in full, and the printer get
> > away with a "Sorry and you have a nice day"? I had a similar experience
> > at one time, in the end the printer gave free prints of the not "lost
> > photos due to processing" I returned the money for that event in full,
> > apologized profusely, made them aware of the free print offer and hoped
> > they would understand, that was about 15 years ago, I am still in
> > business, I have not been asked to do other photos for that family, but
> > I have worked in that community.
> > At one time or another we as professionals have to step up and accept
> > responsibility for unfortunate events, cut our losses and move on.
> > Terry L. Mair
> > Mair's Photography
> > 158 South 580 East
> > Midway, Utah 84049
> > 435-654-3607
> > www.mairsphotography.com
>
>
> --
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