Have you ever actually had that happen? I havn't and I've called support for a number of different issues for various commercial software. In the end it might boil down to some distribution-specific issue that they're not willing to fix but honestly that's pretty rare.
Very rare, if you are using a reputable vendor.
even many of the companies that offer support for postgres have this problem. the explination is always that they can't test every distro out there so they pick a few and support those (this is one of the reasons why
Ahh and which companies would these be? As a representative of the most prominent one in the US I can tell you that you are not speaking from a knowledgeable position.
Sincerely, Joshua D. Drake -- === The PostgreSQL Company: Command Prompt, Inc. === Sales/Support: +1.503.667.4564 || 24x7/Emergency: +1.800.492.2240 Providing the most comprehensive PostgreSQL solutions since 1997 http://www.commandprompt.com/