Am Dienstag 03 Juli 2007 08:02 schrieb Quim Gil: > > What do you think we should do? Bring the Nokia devices/commercial > agenda also here or keep maemo apart from that? We shouldn't make this an either-or black-and-white question. > > In one hand we are trying to build a maemo community based on the open > source software and development interests. We are putting a lot of > effort creating a space with own identity and open source friendliness. > Not pushing other topics, like Nokia devices or proprietary and > commercial applications, is a decision made on purpose not to > 'infoxicate' the main purpose of maemo: open source development for the > Internet tablets. > > Now, because of this openness maemo is the easiest entry point for all > sorts of feedback that, in fact, haven't got much to do with open source > development or even usage. Like for example the Skype launch. An end user can't tell the difference between a maemo issue and a Nokia issue. He/she comes here because they found this list and like mailing lists better than forums. They ask their questions, and I'd really appreciate it if Nokia management people would read it, too (and answer from time to time). Allright, I see your problem. If you answer one question and don't answer an other one, there'll be shouts "Ha! Shame on Nokia! They didn't answer my question!" and that sort of stuff. But I think end users also have to learn the ways of open source development. They should know that nobody is obliged to answer their questions or to fix the bugs they report. In time, they will learn that even with these limitations, support here is much better than with proprietary software because here they can get into contact with really competent people instead of call center girlies. And for some questions, Nokia officials would be the most competent people to answer them. Do it! > > > In the meantime Tableteer (Nokia official site for end users) has a > feedback channel while http://www.womworld.com/nseries/category/n800/ > (unofficial but sponsored by Nokia Nseries, I'm sure they read the > comments) is precisely about devices & end user software hype and > coolnessn no matter if it's open or closed as far as it's cool. And > let's not forget the Nokia support channels, that (have no doubt) report > to the management lines any relevant feedback and complaints. Don't forget the other direction: How do users get feedback from Nokia? I consider this at least as important. If somebody sends feedback and gets no immediate response it is discouraging. Companies always like to collect feedback but are not willing to offer the same in the opposite direction. > > Does the maemo community have a clear answer to this question? I don't know :-) Personally, I prefer to have things in one place. I don't like searching the internet picking pieces of information from a dozen of websites, forums, and blogs. I'd very much like it if everything that's got something to do with technical aspects of the Nokia Internet tablets would be here on maemo-devel and maemo-users. Mailing lists are the very best way of giving feedback - in both directions. Thanks, Hans
