Re: 3TB Hard Drive in USB Enclosure Resetting

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Here is the pcap file, as captured from Wireshark.

On Tue, Nov 6, 2012 at 10:46 AM, Alan Stern <stern@xxxxxxxxxxxxxxxxxxx> wrote:
> On Mon, 5 Nov 2012, Jason J. Herne wrote:
>
>> I have a Seagate ST3000DM 3.0TB Sata Drive enclosed in a Vantec
>> NexStar CX USB 3.0/2.0 Enclosure.  This enclosure/drive is not
>> properly recognized by Linux when plugged in via a USB 2.0 port.  My
>> dmesg output, at first, seems like all is well.  but then the drive
>> activity light starts flashing rapidly and never stops. After 20-30
>> seconds I see a "reset high-speed USB device" message.  The /dev/sdx
>> device node is created for the drive, but no sdxN nodes are created
>> and any program accessing the /dev/sdx node hangs.   I have tried this
>> drive with 3 different computers all running Ubuntu 12.04 (kernel
>> 3.2.0-30-generic-pae) or Ubuntu 11.10 (kernel 3.0.0-12).  I have also
>> tried the 3.7.0-rc4-next kernel.  The problem persists on all of the
>> above kernels.
>>
>> It is worth noting that the drive is properly recognized by Windows 7
>> running on the same hardware as my Ubuntu install.
>>
>> I am providing some output that I hope is useful for diagnosing the
>> problem.  I can collect more if needed.  I can also provide the raw
>> tcpdump capture file as saved by Wireshark.  I don't understand much
>> of the trace I collected, but it seems to get interesting around Frame
>> 108: URB status: Remote I/O error (-EREMOTEIO) (-121).
>
>> Wireshark trace converted to text:
>> http://pastebin.com/aF845HY2
>
> Wireshark's text format is very difficult to read and doesn't contain
> all the information.  Could you post the raw pcap file?
>
> Alan Stern
>
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-- 
- Jason J. Herne (hernejj@xxxxxxxxx)

Attachment: usb-3tb-problem.cap
Description: Binary data


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