Sarah, Here is the latest. We intercepted a MacBookPro10,1 for testing (what our CEO doesn't know won't hurt him) and reconfigured our 3.4.2 kernel with CONFIG_USB_XHCI_HCD_DEBUGGING. Here are notes on what happens when we boot it: Symptoms: MacBookPro10,1 (two USB 3.0 ports, Retina display) Boot with the Apple superdrive plugged into one USB port and another device (keyboard or TOVA device or 2.0 hub with both) plugged into the other On startup, hold 'C' or 'Option' to boot our TOVA busybox kernel (3.4.2 w/xhci debugging) from superdrive The USB keyboard works at the syslinux boot menu prompt Once the kernel has loaded, a USB keyboard no longer functions, and the TOVA device indicates it has power but was not enumerated Neither USB port seems to register plug/unplug events; nothing shows up in dmesg No external USB device seems to function (hubs, mice, keyboards, TOVA device, FTDI serial cable) (We had no USB 3.0 devices in the office to test, sorry) dmesg errors: xhci_hcd 0000:00:14.0: xhci_run xhci_hcd 0000:00:14.0: Failed to enable MSI-X xhci_hcd 0000:00:14.0: failed to allocate MSI entry xhci_hcd 0000:00:14.0: No msi-x/msi found and no IRQ in BIOS xhci_hcd 0000:00:14.0: startup error -22 xhci_hcd 0000:00:14.0: USB bus 3 deregistered xhci_hcd 0000:00:14.0: can't derive routing for PCI INT A xhci_hcd 0000:00:14.0: init 0000:00:14.0 fail, -22 xhci_hcd: probe of 0000:00:14.0 failed with error -22 later (our TOVA device uses an FTDI chip for USB 2.0 full speed): usbcore: registered new interface driver ftdi_sio USB Serial support registered for FTDI USB Serial Device ftdi_sio: v1.6.0:USB FTDI Serial Converters Driver lspci: 00:14.0 USB Controller: Intel Corporation Device 1e31 (rev 04) 00:1a.0 USB Controller: Intel Corporation Device 1e2d (rev 04) 00:1d.0 USB Controller: Intel Corporation Device 1e26 (rev 04) Sorry this report is kind of terse; I had to hand copy stuff since we don't have block-device support in our kernel. Let me know if there are other sections of the log you'd like to see. This Mac is available at your convenience if you want to hack on it. Ian Osgood TOVA developer On Jun 23, 2012, at 10:59 AM, Sarah A Sharp wrote: > Hi Ian, > > I really need a screenshot of the dmesg when she plugs in the device, > preferably when CONFIG_USB_XHCI_HCD_DEBUGGING is turned on. > > Also, do you have CONFIG_USB_XHCI_HCD turned on in your kernel build? > If not, you'll get some dead ports without commit 51c9e6c "xhci: Avoid > dead ports when CONFIG_USB_XHCI_HCD=n". > > You could also have her grep for "ports that are now switched over to > xHCI". I'm wondering if the BIOS isn't responding to the request to > switch the ports over. > > Please send your next mail to my work address > <sarah.a.sharp@xxxxxxxxxxxxxxx> and Cc the Linux USB mailing list > <linux-usb@xxxxxxxxxxxxxxx>. > > Sarah Sharp > > On Sat, Jun 23, 2012 at 7:52 AM, Ian Osgood <iano@xxxxxxxxxxxxx> wrote: >> No dice. The 3.4.2 kernel and April build of the runtime still can't >> connect to Nancy's new MacBook Air. >> >> The USB 3 models are brand spanking new (released June 11), so I wouldn't be >> surprised if Linux needs some time to catch up. Here are the model >> identifiers: >> >> MacBookAir5,1 >> MacBookAir5,2 >> MacBookPro9,1 >> MacBookPro9,2 >> >> (Oddly, the Mac Pro tower released the same day chose to stay with USB 2.0). >> >> Ian >> >> Begin forwarded message: >> >> From: Nancy Blum <drnancy@xxxxxxx> >> Date: June 23, 2012 1:01:11 AM PDT >> To: Ian Osgood <iano@xxxxxxxxxxxxx> >> Subject: Re: [tova-technical-support] Request 2012/06/14/00000005 from Nancy >> Blum (SN: 20051 ) >> x-spam-status: No, score=-0.1 >> >> This version had the same problem. Once I got to the PTE it said Please >> Connect TOVA device, although it was connected. >> >> 8.0-107-g2a255bb >> >> >> On Jun 22, 2012, at 11:33 AM, Ian Osgood wrote: >> >> OK, they couldn't say for sure, but we wrapped up that kernel as a TOVA Boot >> CD for you to test on your new Mac. >> >> TOVA_boot_342.iso >> >> Ian >> >> On Jun 20, 2012, at 6:31 PM, Nancy Blum wrote: >> >> I'll look forward to hearing about your progress with Linux kernels. >> >> You won't hear from me again tonight. The TOVA ran great with EAV, and I've >> now put it away. I was even able to click on the little alert after the >> practice test (showing that I had too many omissions, because I wasn't >> hanging around by the TOVA), and it was nice to see the progress bar during >> the TOVA test administration. >> >> For now, I'll use EAV. Actually, it's nice not to have to reboot, and the >> EAV feels more reliable. My husband uses this monitor less than once a year, >> so I'll keep it at my office for now. >> >> Thanks, >> >> Nancy >> >> >> On Jun 20, 2012, at 6:18 PM, Ian Osgood wrote: >> >> Nancy, >> >> Glad you got the EAV to work! >> >> On our front, I asked our Linux guy whether recent kernels have better >> support for the latest Macs, and USB 3.0 in particular. He'll be asking his >> wife tonight (she works for Intel and wrote the very first USB 3.0 driver in >> the world!) >> >> I'll check mail again tonight in case you have any further problems. >> >> Ian >> >> On Jun 20, 2012, at 5:40 PM, Nancy Blum wrote: >> >> Okay, I guess I'm a little slow on the uptake. >> >> I now have mirroring off, and I have VGA out from the MBA to the TOVA >> device, and out from the TOVA device to the VGA monitor. >> >> So far, everything seems to be working. >> >> I guess that's described in some instructions somewhere, but I don't always >> look for instructions. >> >> Have a great evening, >> >> Nancy >> >> >> >> >> On Jun 19, 2012, at 5:35 AM, Ian Osgood wrote: >> >> Nancy, >> >> Yes, the EAV is always the preferred setup because we have complete control >> of the test hardware (our device, microswitch, VGA monitor/speakers). In >> fact, we prefer CRT monitors; they have the most accurate and repeatable >> video timing. >> >> We are aware of the shift towards USB 3.0, which is one of the reasons we >> are trying to get a new release out shortly. >> >> Ian >> >> On Jun 18, 2012, at 9:21 PM, Nancy Blum wrote: >> >> In the interim (I need to administer the TOVA once or twice this week and >> would rather not run off with my daughter's Macbook again): >> We have an old VGA monitor. If I use Apple's mini DVI to VGA adapter to >> connect the Macbook Air (MBA) to the VGA monitor, can I run the TOVA in EAV >> and bypass these problems? >> This would be a temporary fix, as I really don't have room to keep the VGA >> monitor in my office (and my husband has some need for it at home, and I'm >> not eager to schlep it back & forth a lot). >> Or, does EAV work only with HDMI monitors? >> >> BTW, all the new (mid-2012) Macbook Airs and Macbook Pros have a USB 3.0 >> port, so everyone buying a new Mac laptop will have the same problem as me. >> >> Thanks for helping out in your off-work hours, >> >> Nancy >> >> On Jun 18, 2012, at 9:05 PM, Ian Osgood wrote: >> >> Good news and bad news... >> >> The bad news is that none of our released PTE's support your new laptop. It >> was good to let us know in the TSR you just sent that those are USB-3 ports >> on your new MacBook Air. Our version of the Linux kernel used in the PTE >> may not have USB-3 support yet. >> >> The good news is that we just started evaluating the latest Linux kernel for >> the upcoming TOVA 8 release. We will check whether it added USB-3 support >> for the MacBook Air. You will be the first to test it! >> >> Ian >> >> P.S. Joe, could you look at Nancy's last TSR (specifically the USB-3 section >> of the Mac system info here: Mac OS X system info.xml) and check whether >> that chipset is supported in the kernel you just made for us? >> >> On Jun 18, 2012, at 8:06 PM, Nancy Blum wrote: >> >> Even with this Boot CD, it says Please connect TOVA device. >> >> What time are you available on Wed? >> >> Thanks, >> >> Nancy >> >> >> On Jun 18, 2012, at 7:39 PM, Ian Osgood wrote: >> >> Nancy, >> >> I found the experimental Boot CD image: >> >> http://temp.tovacompany.com/Misc/tova-pte-boot-8_0-87.iso >> >> Download that and burn it to a CD. Instructions are in the User's Manual, >> section 2.3.3 Updating the T.O.V.A. 8 CD. (You can use either the TOVA CD-RW >> that came with the TOVA or a fresh CD-ROM in case you want to keep the >> released version as a backup.) >> >> Ian >> >> On Jun 18, 2012, at 7:14 PM, Nancy Blum wrote: >> >> That's exactly right. Thanks! >> >> Now I'm in the PTE, and it's asking me to plug in the TOVA device. The TOVA >> device already was plugged in, but I tried to reseat it. No go. It's still >> asking for it. >> >> Can I call you or can you call me? (818) 345-4210 >> >> >> >> On Jun 18, 2012, at 7:08 PM, Ian Osgood wrote: >> >> Nancy, >> >> This is a new installation, so the preferences are at the defaults. Perhaps >> you did not change the preference to use the PTE, and it is asking to do an >> EAV (external monitor) calibration? >> >> Ian >> >> On Jun 18, 2012, at 6:42 PM, Nancy Blum wrote: >> >> Hi Ian, >> >> My new MacBook Air (mid-2012) just arrived, and I'm trying to run the TOVA >> on it. {Thank goodness I'm at home testing this out, and not with a >> patient). >> >> I launched the TOVA (downloaded it from a link Andrew had given me earlier >> in the month, and when I clicked on update, it said the version is current). >> >> In the past, the TOVA would go into PTE before trying to calibrate the >> device. >> >> Now, it's wanting to calibrate the device before TOVA will go into PTE. >> >> It's telling me to hold the microswitch in the appropriate box on the >> monitor, but it's not showing me the box on the monitor. I'm definitely >> clicking okay to tell it to start, but it's not showing me the box. >> >> Oy. >> >> What can I do? >> >> Thanks, >> >> Nancy >> >> >> On Jun 14, 2012, at 3:39 PM, Ian Osgood wrote: >> >> Nancy, >> >> In this case, the practice test gave an alert because there were lots of >> omission and commission errors. Our logic is to flag an alert if: >> >> 1. commission errors > nontargets/4 >> 2. omission errors > targets/4 >> 3. commisions > nontargets/2 and omissions > nontargets>2 (subject is >> "confused") >> 4. Practice test was interrupted early due to escape key or a hardware >> error. >> >> We give a specific error message in the summary dialog for each of these >> cases. >> >> There was nothing else to indicate a problem with the TOVA hardware. My >> guess: it was an intermittent communication error that aborted the test. >> >> Ian >> >> P.S. I have started work to have keyboard shortcuts for those alert buttons >> (for example, Control-P to get to the practice summary). >> >> P.S. to our PTE devs: This segment of the log seems to indicate a problem >> with the mouse driver. Is there any indication that the upgrade to Linux >> 3.4 will fix this? This is a MacBookPro8,1 if that is any help. >> >> [ 4.259777] input: Apple Inc. Apple Internal Keyboard / Trackpad as >> /devices/pci0000:00/0000:00:1a.7/usb1/1-1/1-1.2/1-1.2:1.0/input/input0 >> [ 4.259795] apple 0003:05AC:0245.0001: input: USB HID v1.11 Keyboard >> [Apple Inc. Apple Internal Keyboard / Trackpad] on >> usb-0000:00:1a.7-1.2/input0 >> [ 4.555708] apple 0003:05AC:0245.0002: claimed by neither input, hiddev >> nor hidraw >> [ 4.555713] apple 0003:05AC:0245.0002: hw start failed >> [ 4.557429] input: bcm5974 as >> /devices/pci0000:00/0000:00:1a.7/usb1/1-1/1-1.2/1-1.2:1.2/input/input1 >> [ 4.560236] input: failed to attach handler mousedev to device input1, >> error: -28 >> >> >> On Jun 14, 2012, at 2:27 PM, TOVA8 JUI Technical Support Request wrote: >> >> https://dev.tovacompany.com/tova8-technical-support-uploads/2012/06/14/00000005 >> >> * Name = Nancy Blum >> * Phone = 818-345-4210 >> * Email = drnancy@xxxxxxx >> * Serial = 20051 >> * ATTN = >> * Details: >> >> Received log data from the PTE. >> >> Got the alert after running the practice test. >> >> The main test has NOT finished prematurely except for that 1st time I >> administered it today, when the boy I'm testing tried the TOVA. Whenever >> I've tried testing the main TOVA test, it went through to completion. >> >> * JUI Version = 8.0-64-g98e8ca3 >> * OS Version = Mac OS X(10.7.3) >> >> >> User type: CLINICAL >> Serial number: 20051 >> Credits Remaining: 7 >> Device version(s): >> (usbd, 1.0-90-g8027812, 4) >> (microswitch, 2, 2) >> Hardware Errors: >> powerSource: USB >> sessionStatus: none >> errorStates: >> warningStates: >> errorHistory: >> >> _______________________________________________ >> tova-technical-support mailing list >> tova-technical-support@xxxxxxxxxxxxxxx >> https://lists.tovacompany.com/mailman/listinfo/tova-technical-support >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> > -- To unsubscribe from this list: send the line "unsubscribe linux-usb" in the body of a message to majordomo@xxxxxxxxxxxxxxx More majordomo info at http://vger.kernel.org/majordomo-info.html
