strange problem regarding non-mounting USB hard drive

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Hi guys,

I've been investigating a mount-failure of USB hard drives for a few
days now and have reached a dead end - I hope I'm adressing the right
mailing list here, if not, please direct me towards the right list.

I have two identical external hard-drive enclosures from the same vendor
(CnMemory) using the Genesys Logic GL830 chip which I bought about one
year apart.

One works just fine, the other fails to mount on all three machines I
have tested this on (One IBM T40, one Lenovo T500, one Apple iMac). All
machines are running the 2.6.32 kernel-series which seems to be part of
the problem because both enclosures work on previous kernels. I haven't
yet had a chance to try a -33 kernel due to the time I have available.
(I'm on Ubuntu, running the development series of 10.04 but I have
tested vanilla kernels too, including the latest stable variant
2.6.32-7)

Oh, and the error is completely independent of the hard drives used - I
tested several in both enclosures.

About the Genesys Logic chips: The working one has the identification
"MN1AA02G02 741H23901", the non-working one "MN3BB02G12 834SJ93901".

I have also contacted the vendor of these hard drives but I don't expect
any constructive feedback on the issue from them. The guys at the
ubuntuforums couldn't help either. However I did find one bugreport on
launchpad which looks related:
https://bugs.launchpad.net/ubuntu/lucid/+source/linux-fsl-imx51/+bug/499881

Do you guys have any idea where to look at solving the issue? You'll
find some log-entries below.

thanks,
Klaus

from syslog:

Jan 27 17:27:47 klaus-imac kernel: [  116.220416] usb-storage: device scan complete
Jan 27 17:27:47 klaus-imac kernel: [  116.222506] scsi 6:0:0:0: Direct-Access     TOSHIBA  MK5055GSX        0002 PQ: 0 ANSI: 0
Jan 27 17:27:47 klaus-imac kernel: [  116.222823] sd 6:0:0:0: Attached scsi generic sg3 type 0
Jan 27 17:27:47 klaus-imac kernel: [  116.225149] sd 6:0:0:0: [sdb] 976773168 512-byte logical blocks: (500 GB/465 GiB)
Jan 27 17:27:47 klaus-imac kernel: [  116.225998] sd 6:0:0:0: [sdb] Write Protect is off
Jan 27 17:27:47 klaus-imac kernel: [  116.226000] sd 6:0:0:0: [sdb] Mode Sense: 03 00 00 00
Jan 27 17:27:47 klaus-imac kernel: [  116.226002] sd 6:0:0:0: [sdb] Assuming drive cache: write through
Jan 27 17:27:47 klaus-imac kernel: [  116.227509] sd 6:0:0:0: [sdb] Assuming drive cache: write through
Jan 27 17:27:47 klaus-imac kernel: [  116.227511]  sdb: sdb1
Jan 27 17:27:47 klaus-imac kernel: [  116.263544] sd 6:0:0:0: [sdb] Assuming drive cache: write through
Jan 27 17:27:47 klaus-imac kernel: [  116.263549] sd 6:0:0:0: [sdb] Attached SCSI disk
Jan 27 17:27:55 klaus-imac kernel: [  124.120514] usb 2-1.4: reset high speed USB device using ehci_hcd and address 6
Jan 27 17:28:03 klaus-imac kernel: [  132.120379] usb 2-1.4: reset high speed USB device using ehci_hcd and address 6

from kern.log:

Jan 27 17:30:07 klaus-imac kernel: [  256.130303] usb 2-1.4: reset high speed USB device using ehci_hcd and address 6
Jan 27 17:30:11 klaus-imac kernel: [  260.419828] applesmc: wait status failed: 5 != 0
Jan 27 17:30:38 klaus-imac kernel: [  287.121304] usb 2-1.4: reset high speed USB device using ehci_hcd and address 6
Jan 27 17:31:03 klaus-imac kernel: [  312.501640] kjournald starting.  Commit interval 5 seconds
Jan 27 17:31:03 klaus-imac kernel: [  312.501644] EXT3-fs warning: checktime reached, running e2fsck is recommended
Jan 27 17:31:03 klaus-imac kernel: [  312.510681] EXT3 FS on dm-0, internal journal
Jan 27 17:31:03 klaus-imac kernel: [  312.510685] EXT3-fs: mounted filesystem with writeback data mode.
Jan 27 17:31:09 klaus-imac kernel: [  318.090472] usb 2-1.4: reset high speed USB device using ehci_hcd and address 6
Jan 27 17:31:09 klaus-imac kernel: [  318.202065] sd 6:0:0:0: [sdb] Unhandled error code
Jan 27 17:31:09 klaus-imac kernel: [  318.202074] sd 6:0:0:0: [sdb] Result: hostbyte=DID_ABORT driverbyte=DRIVER_OK
Jan 27 17:31:09 klaus-imac kernel: [  318.202083] sd 6:0:0:0: [sdb] CDB: Read(10): 28 00 00 00 00 00 00 00 20 00
Jan 27 17:31:09 klaus-imac kernel: [  318.202104] end_request: I/O error, dev sdb, sector 0
Jan 27 17:31:09 klaus-imac kernel: [  318.202115] Buffer I/O error on device sdb, logical block 0
Jan 27 17:31:09 klaus-imac kernel: [  318.202126] Buffer I/O error on device sdb, logical block 1
Jan 27 17:31:09 klaus-imac kernel: [  318.202133] Buffer I/O error on device sdb, logical block 2
Jan 27 17:31:09 klaus-imac kernel: [  318.202140] Buffer I/O error on device sdb, logical block 3
Jan 27 17:31:40 klaus-imac kernel: [  349.092930] usb 2-1.4: reset high speed USB device using ehci_hcd and address 6
Jan 27 17:32:11 klaus-imac kernel: [  380.090465] usb 2-1.4: reset high speed USB device using ehci_hcd and address 6
Jan 27 17:32:42 klaus-imac kernel: [  411.096963] usb 2-1.4: reset high speed USB device using ehci_hcd and address 6
Jan 27 17:33:13 klaus-imac kernel: [  442.090455] usb 2-1.4: reset high speed USB device using ehci_hcd and address 6
Jan 27 17:33:44 klaus-imac kernel: [  473.130475] usb 2-1.4: reset high speed USB device using ehci_hcd and address 6
Jan 27 17:34:15 klaus-imac kernel: [  504.122969] usb 2-1.4: reset high speed USB device using ehci_hcd and address 6
Jan 27 17:34:15 klaus-imac kernel: [  504.234568] sd 6:0:0:0: [sdb] Unhandled error code
Jan 27 17:34:15 klaus-imac kernel: [  504.234577] sd 6:0:0:0: [sdb] Result: hostbyte=DID_ABORT driverbyte=DRIVER_OK
Jan 27 17:34:15 klaus-imac kernel: [  504.234586] sd 6:0:0:0: [sdb] CDB: Read(10): 28 00 00 00 00 3f 00 00 f0 00
Jan 27 17:34:15 klaus-imac kernel: [  504.234608] end_request: I/O error, dev sdb, sector 63
Jan 27 17:34:15 klaus-imac kernel: [  504.234620] Buffer I/O error on device sdb1, logical block 0
Jan 27 17:34:15 klaus-imac kernel: [  504.234630] Buffer I/O error on device sdb1, logical block 1
Jan 27 17:34:15 klaus-imac kernel: [  504.234638] Buffer I/O error on device sdb1, logical block 2
Jan 27 17:34:15 klaus-imac kernel: [  504.234644] Buffer I/O error on device sdb1, logical block 3
Jan 27 17:34:15 klaus-imac kernel: [  504.234658] Buffer I/O error on device sdb1, logical block 4
Jan 27 17:34:15 klaus-imac kernel: [  504.234664] Buffer I/O error on device sdb1, logical block 5
Jan 27 17:34:15 klaus-imac kernel: [  504.234671] Buffer I/O error on device sdb1, logical block 6
Jan 27 17:34:15 klaus-imac kernel: [  504.234677] Buffer I/O error on device sdb1, logical block 7
Jan 27 17:34:15 klaus-imac kernel: [  504.234684] Buffer I/O error on device sdb1, logical block 8
Jan 27 17:34:15 klaus-imac kernel: [  504.234690] Buffer I/O error on device sdb1, logical block 9
Jan 27 17:34:46 klaus-imac kernel: [  535.090446] usb 2-1.4: reset high speed USB device using ehci_hcd and address 6
Jan 27 17:35:17 klaus-imac kernel: [  566.120432] usb 2-1.4: reset high speed USB device using ehci_hcd and address 6
Jan 27 17:35:48 klaus-imac kernel: [  597.122905] usb 2-1.4: reset high speed USB device using ehci_hcd and address 6
Jan 27 17:36:19 klaus-imac kernel: [  628.120448] usb 2-1.4: reset high speed USB device using ehci_hcd and address 6
Jan 27 17:36:50 klaus-imac kernel: [  659.090435] usb 2-1.4: reset high speed USB device using ehci_hcd and address 6
Jan 27 17:37:21 klaus-imac kernel: [  690.100430] usb 2-1.4: reset high speed USB device using ehci_hcd and address 6
Jan 27 17:37:21 klaus-imac kernel: [  690.204190] sd 6:0:0:0: [sdb] Unhandled error code
Jan 27 17:37:21 klaus-imac kernel: [  690.204200] sd 6:0:0:0: [sdb] Result: hostbyte=DID_ABORT driverbyte=DRIVER_OK
Jan 27 17:37:21 klaus-imac kernel: [  690.204204] sd 6:0:0:0: [sdb] CDB: Read(10): 28 00 00 00 01 2f 00 00 10 00
Jan 27 17:37:21 klaus-imac kernel: [  690.204213] end_request: I/O error, dev sdb, sector 303
Jan 27 17:37:21 klaus-imac kernel: [  690.204218] __ratelimit: 110 callbacks suppressed
Jan 27 17:37:21 klaus-imac kernel: [  690.204221] Buffer I/O error on device sdb1, logical block 120
Jan 27 17:37:21 klaus-imac kernel: [  690.204225] Buffer I/O error on device sdb1, logical block 121
Jan 27 17:37:21 klaus-imac kernel: [  690.204228] Buffer I/O error on device sdb1, logical block 122
Jan 27 17:37:21 klaus-imac kernel: [  690.204230] Buffer I/O error on device sdb1, logical block 123
Jan 27 17:37:21 klaus-imac kernel: [  690.204234] Buffer I/O error on device sdb1, logical block 124
Jan 27 17:37:21 klaus-imac kernel: [  690.204236] Buffer I/O error on device sdb1, logical block 125
Jan 27 17:37:21 klaus-imac kernel: [  690.204239] Buffer I/O error on device sdb1, logical block 126
Jan 27 17:37:21 klaus-imac kernel: [  690.204242] Buffer I/O error on device sdb1, logical block 127
Jan 27 17:37:52 klaus-imac kernel: [  721.122941] usb 2-1.4: reset high speed USB device using ehci_hcd and address 6
Jan 27 17:38:23 klaus-imac kernel: [  752.092932] usb 2-1.4: reset high speed USB device using ehci_hcd and address 6
Jan 27 17:38:54 klaus-imac kernel: [  783.092942] usb 2-1.4: reset high speed USB device using ehci_hcd and address 6
Jan 27 17:39:25 klaus-imac kernel: [  814.093405] usb 2-1.4: reset high speed USB device using ehci_hcd and address 6
Jan 27 17:39:28 klaus-imac kernel: [  817.584599] sd 6:0:0:0: timing out command, waited 180s
Jan 27 17:39:28 klaus-imac kernel: [  817.584621] sd 6:0:0:0: [sdb] Unhandled error code
Jan 27 17:39:28 klaus-imac kernel: [  817.584626] sd 6:0:0:0: [sdb] Result: hostbyte=DID_ERROR driverbyte=DRIVER_OK
Jan 27 17:39:28 klaus-imac kernel: [  817.584636] sd 6:0:0:0: [sdb] CDB: Read(10): 28 00 00 00 00 3f 00 00 08 00
Jan 27 17:39:28 klaus-imac kernel: [  817.584657] end_request: I/O error, dev sdb, sector 63
Jan 27 17:39:28 klaus-imac kernel: [  817.584667] Buffer I/O error on device sdb1, logical block 0
Jan 27 17:39:28 klaus-imac kernel: [  817.584678] Buffer I/O error on device sdb1, logical block 1
Jan 27 17:39:28 klaus-imac kernel: [  817.584685] Buffer I/O error on device sdb1, logical block 2
Jan 27 17:39:28 klaus-imac kernel: [  817.584691] Buffer I/O error on device sdb1, logical block 3

-- 
Klaus Doblmann B.A.
Web: www.doblmann.de - wo der gute Film ein Zuhause findet 
Blog: http://www.straightrazorguy.net

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