Re: USB Device needs to be unplugged and plugged in to work

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On Thu, 12 Nov 2015, Jose Colmenares wrote:

> I posted this question in Stack Overflow, and somebody recommended
> that I post it here.
> 
> I'm using an IMU (Inertial Measurement Unit) which connects via USB.
> I have to unplug it and plug it again to be able to use it. The IMU
> is used to get acceleration and positioning data (among other
> things). I have an example driver code from the manufacturer (I'll
> call it driver A), and another driver I found on github (driver B).
> Both have the same problem.
> 
> If I plug in the device everything works. If the computer starts, and
> the IMU is already plugged in, I have to unplug it and plug it again.
> This is unacceptable because the IMU will be used in a robot, so we
> cannot just unplug it every time the robot starts.
> 
> With driver A I get some basic information from the device like model
> number, but it freezes when I request data. With driver B, it just
> won't even start. Until, like I said, I unplug it and plug it again
> and then everything works.
> 
> I found this code to "reset" a usb device via the OS (I'm using
> linux, ubuntu 14.04). When I run it dmesg gives the following output:
> 
> [ 2443.165898] usb 3-1: reset full-speed USB device number 2 using xhci_hcd

What happens if you plug the IMU into a USB port that doesn't use 
xhci-hcd?  (You may have to locate an older computer to try this out.)

> [ 2443.182281] xhci_hcd 0000:00:14.0: xHCI xhci_drop_endpoint called with disabled ep ffff880036bed700
> [ 2443.182290] xhci_hcd 0000:00:14.0: xHCI xhci_drop_endpoint called with disabled ep ffff880036bed740
> [ 2443.182295] xhci_hcd 0000:00:14.0: xHCI xhci_drop_endpoint called with disabled ep ffff88003687e600
> [ 2443.182310] usb 3-1: ep 0x82 - rounding interval to 1024 microframes, ep desc says 2040 microframes
> [ 2443.182695] cdc_acm 3-1:1.0: This device cannot do calls on its own. It is not a modem.
> [ 2443.182725] cdc_acm 3-1:1.0: ttyACM0: USB ACM device 
> 
> If I run lsusb, the IMU is shown. But the IMU is still not working.
> The blinking of the led on its cover says its in idle mode as it was
> before. I still have to manually unplug it and plug it again for it
> to work. Maybe is a power issue? Has anyone reading this have had
> issues like this before?
> 
> This data is to be published using ROS if that is of any help. The
> device is a microstrain 3DM-GX4-25 IMU.
> 
> EDIT: When I say I have two drivers, what I mean is that I have two
> programs that can read data from the device. They may not necessarily
> be in a "driver format". I'm going over this right now.

What does usbmon show in the working and non-working case?  (See 
Documentation/usb/usbmon.txt for instructions.)

Alan Stern

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