Thanks, Ann. I agree with you about the human touch, too. I've also communicated that complaint. Ann Parsons writes: > Hi all, > > Janina, got sidetracked this morn' and haven't had a chance to run the > program. I tried unpacking something last night, and got an error > said something about needing library xxx or whatever. You're probably > right that it is library related and needs updating. If you can light > a fire under them, good! You might also ask them to please pay > attention when people write asking questions. Allowing somebody to > sit for six months, whether or not that person persisted in his > efforts to contact Benetech is immaterial. It's faulty business > practice to ignore or refuse to attend to, questions that come from > patrons. Doesn't matter if you can't fulfill the need, if you can > fulfill the need. It's the human contact that matters. This poor guy > should never, ever have been allowed to stagnate for six months! > People pay good money for Bookshare. <smile> I just renewed my > subscription this morning. > > <smile> I must say, though that Bookshare has been known to hang fire > sometimes, even at its beginning. I remember one gal who wrote in, > thoroughly insensed because she hadn't had her proof of blindness > confirmed. > > "I don't know what's wrong with you people," she wrote. "I think your > whole organization is on auto-Pilate!" > > I've been laughing about that post for years! Every time I think > about it I roar! Anyway, I trust you'll make waves in Benetech. You > go Janina! > > Ann P. > > -- > Ann K. Parsons > email: akp at eznet.net > WEB SITE: http://home.eznet.net/~akp > "All that is gold does not glitter. > Not all those who wander are lost." JRRT > > > _______________________________________________ > Speakup mailing list > Speakup at braille.uwo.ca > http://speech.braille.uwo.ca/mailman/listinfo/speakup -- Janina Sajka Phone: +1.202.494.7040 Partner, Capital Accessibility LLC http://www.CapitalAccessibility.Com Bringing the Owasys 22C screenless cell phone to the U.S. and Canada. Go to http://www.ScreenlessPhone.Com to learn more. Chair, Accessibility Workgroup Free Standards Group (FSG) janina at freestandards.org http://a11y.org
