Ay, maybe this would apply to that damned cell phone I have. The only good part is that they have shortcut keys for most menu items, they do offer the manual in accessible formats including braille, but I can't use the address book or not as far as I can tell. So, they're pretty good, but you can bet I'll be filing something cause the local Verizon folk haven't any clue how to get me a braille phone bill and my buddy in New Jersey has been getting braille utility and phone bills. Also, my wife wnated this really neat all-in-one phone, but its menus are as accessible as windows is stable. Scott