Re: sata_promise PDC20575 I/O error

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On Wed, 6 Sep 2006, Moritz Rempel wrote:

Hi,

On Tue, 5 Sep 2006 09:53:20 -0400 (EDT)
Justin Piszcz <jpiszcz@xxxxxxxxxxxxxxx> wrote:


[::snip::]

194 Temperature_Celsius 0x0022 053 061 000 Old_age Always - 53 (Lifetime Min/Max 0/31) 195 Hardware_ECC_Recovered 0x001a 047 046 000 Old_age Always - 108510405 197 Current_Pending_Sector 0x0012 070 069 000 Old_age Always - 619 198 Offline_Uncorrectable 0x0010 070 069 000 Old_age Offline - 619
199 UDMA_CRC_Error_Count    0x003e   200   199   000    Old_age   Always
- 2

1) Your temperature is too high, which may have have increased the drive failure rate. 2) Current_Pending_Sector, if you have 1 or more of these, the drive is going and should be replaced immediately, you have 619. 3) Offline_Uncorrectable, the same is true for this as is of the Current_pending_sector, again, you have 619.

Bottom line: Your drive is on its way out, get the data off of it and replace ASAP, RMA if still under warranty.

Justin.



On Tue, 5 Sep 2006, Moritz Rempel wrote:

Hi!

I'm getting the following error on a system with a Promise SATAII150
TX2plus Controller:

Sep  4 15:15:26 server kernel: ata1: translated ATA stat/err 0xff/00 to SCSI SK/ASC/ASCQ 0xb/47/00
Sep  4 15:15:26 server kernel: ata1: status=0xff { Busy }
Sep  4 15:15:56 server kernel: ata1: command timeout
Sep  4 15:15:56 server kernel: ata1: translated ATA stat/err 0xff/00 to SCSI SK/ASC/ASCQ 0xb/47/00
Sep  4 15:15:56 server kernel: ata1: status=0xff { Busy }
Sep  4 15:15:56 server kernel: sd 1:0:0:0: SCSI error: return code = 0x8000002
Sep  4 15:15:56 server kernel: sdb: Current: sense key: Aborted Command
Sep  4 15:15:56 server kernel:     Additional sense: Scsi parity error
Sep  4 15:15:56 server kernel: Info fld=0xfffffff
Sep  4 15:15:56 server kernel: end_request: I/O error, dev sdb, sector 839
Sep  4 15:15:56 server kernel: Buffer I/O error on device sdb1, logical block 388
Sep  4 15:15:56 server kernel: lost page write due to I/O error on sdb1
Sep  4 15:16:26 server kernel: ata1: command timeout

I had no problem formatting the drive, but the error showes up short after
issueing mkfs.ext3 on the one partition I created over the whole disk. mkfs
then hangs and those messages repeat with increasing sector and block number.

Attached to the controller is a external 500G Seagate HD (ST3500641AS)
connected via eSATA. As I've tested with different HDs (of the same type),
I think it's not a defective drive.

Kernels I've tested so far: 2.6.16.19 and 2.6.17.11

Any ideas what is goping wrong?

If you need more information or want me to do any tests I'll do my best to
serve your requests.

thanks in advance,
	Moritz


Sep  4 15:15:56 server kernel: end_request: I/O error, dev sdb, sector 839
Sep  4 15:15:56 server kernel: Buffer I/O error on device sdb1, logical
block 388
Sep  4 15:15:56 server kernel: lost page write due to I/O error on sdb1

May be a bad disk?

As mentioned before I tried with two new disks of the same type. Both
failed. I'll try to test with yet another one. I'm currently running the
tests on the second disk. Would the smart infos of the other failing disk(s)
help?

smartctl -d ata -t short /dev/sda # wait 5 min
smartctl -d ata -t long /dev/sda

Then show us:

smartctl -d ata -a /dev/sda # output paste into e-mail

is attached below. The self-tests ran without errors, but I wonder
if those high RAW_VALUES for attributes like Seek_Error_Rate are OK?


thanks,
	Moritz


smartctl version 5.32 Copyright (C) 2002-4 Bruce Allen
Home page is http://smartmontools.sourceforge.net/

=== START OF INFORMATION SECTION ===
Device Model:     ST3500641AS
Serial Number:    3PM0DPFF
Firmware Version: 3.AAD
Device is:        Not in smartctl database [for details use: -P showall]
ATA Version is:   7
ATA Standard is:  Exact ATA specification draft version not indicated
Local Time is:    Tue Sep  5 23:00:25 2006 CEST
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED
See vendor-specific Attribute list for marginal Attributes.

General SMART Values:
Offline data collection status:  (0x82) Offline data collection activity
                                       was completed without error.
                                       Auto Offline Data Collection: Enabled.
Self-test execution status:      (   0) The previous self-test routine completed
                                       without error or no self-test has ever
                                       been run.
Total time to complete Offline
data collection:                 ( 430) seconds.
Offline data collection
capabilities:                    (0x5b) SMART execute Offline immediate.
                                       Auto Offline data collection on/off support.
                                       Suspend Offline collection upon new
                                       command.
                                       Offline surface scan supported.
                                       Self-test supported.
                                       No Conveyance Self-test supported.
                                       Selective Self-test supported.
SMART capabilities:            (0x0003) Saves SMART data before entering
                                       power-saving mode.
                                       Supports SMART auto save timer.
Error logging capability:        (0x01) Error logging supported.
                                       General Purpose Logging supported.
Short self-test routine
recommended polling time:        (   1) minutes.
Extended self-test routine
recommended polling time:        ( 255) minutes.

SMART Attributes Data Structure revision number: 10
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
 1 Raw_Read_Error_Rate     0x000f   087   067   006    Pre-fail  Always       -       90873478
 3 Spin_Up_Time            0x0003   099   099   000    Pre-fail  Always       -       0
 4 Start_Stop_Count        0x0032   100   100   020    Old_age   Always       -       2
 5 Reallocated_Sector_Ct   0x0033   098   098   036    Pre-fail  Always       -       86
 7 Seek_Error_Rate         0x000f   071   060   030    Pre-fail  Always       -       21556131258
 9 Power_On_Hours          0x0032   099   099   000    Old_age   Always       -       1446
10 Spin_Retry_Count        0x0013   100   100   097    Pre-fail  Always       -       0
12 Power_Cycle_Count       0x0032   100   100   020    Old_age   Always       -       4
187 Unknown_Attribute       0x0032   100   100   000    Old_age   Always       -       0
189 Unknown_Attribute       0x003a   100   100   000    Old_age   Always       -       0
190 Unknown_Attribute       0x0022   047   039   045    Old_age   Always   In_the_past 305935351861
194 Temperature_Celsius     0x0022   053   061   000    Old_age   Always       -       53 (Lifetime Min/Max 0/31)
195 Hardware_ECC_Recovered  0x001a   047   046   000    Old_age   Always       -       108510405
197 Current_Pending_Sector  0x0012   070   069   000    Old_age   Always       -       619
198 Offline_Uncorrectable   0x0010   070   069   000    Old_age   Offline      -       619
199 UDMA_CRC_Error_Count    0x003e   200   199   000    Old_age   Always       -       2
200 Multi_Zone_Error_Rate   0x0000   100   253   000    Old_age   Offline      -       0
202 TA_Increase_Count       0x0032   100   253   000    Old_age   Always       -       0

SMART Error Log Version: 1
No Errors Logged

SMART Self-test log structure revision number 1
Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA_of_first_error
# 1  Extended offline    Completed without error       00%      1442         -
# 2  Short offline       Completed without error       00%      1439         -

SMART Selective self-test log data structure revision number 1
SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
   1        0        0  Not_testing
   2        0        0  Not_testing
   3        0        0  Not_testing
   4        0        0  Not_testing
   5        0        0  Not_testing
Selective self-test flags (0x0):
 After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.

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