On Sunday 24 July 2005 21:30, Christoph Eckert wrote: > > > I think it's great if "normal users" enter the free > > > software world, but those should perhaps use the software > > > only and shut up ;-) ? > > > > or file helpful bug reports. most of them come from an > > operating system that was claiming to be their bitch. with > > gnu software, its a symbiosis. we are each others bitch. ;) > > Filing bugreports is a difficult task. Not every user is able > to file valuable reports. in the beginning. when we introduced a bugtracker in my company, people were initially crapping in our bugtracker as if we might have a magical third eye that allows us to read their minds. i used to append a link to http://www.mozilla.org/quality/bug-writing-guidelines.html to the bug report, which improved the quality of bug reports drastically. -- -- leonard "paniq" ritter -- http://www.paniq.org -- http://www.mjoo.org
