The diagnostics were not decisive, Please follow: ---- Many modems for which scanModem fails have Conexant chips. From http://www.linuxant.com/drivers/modemident.php get the ListModem tool, which will report on Conexant chipset modems If an alternative boot into Microsoft windows can be done, do mouse clicks on: Start > Settings > Control Panel > Classical View (for Window XP) > System > Hardware > Device Manager > Modems > Click on the + > Modem. Double click > to expand the graphic. Manufacturer information may be displayed. For example, CXT stands for Conexant. Click the Diagnostics Tab. Record any hardware ID or vendor and device information. From the Driver Details TAB, copy out the VENdor and DEVice information. Next do the Query Modem and record the ATI specifications displayed such as: ATI3 - Agere SoftModem Version 2.1.22 ATI5 - 2.1.22, AMR Intel MB, AC97 ID:SIL REV:0x27 Try to identify the modem setup file, with name perhaps MODEM.INF. If may contain chipset Vendor informaton. ----- The subsystem of NAME="Audio device: ATI Technologies Inc SBx00 Azalia " CLASS=0403 PCIDEV=1002:4383 SUBSYS=103c:363f ------ might be a modem chip. MarvS scanModem maintainer On Sun, Aug 26, 2012 at 4:17 AM, <ck_erege@xxxxxxxxx> wrote: > > > Sent from my BlackBerry wireless device from MTN