Tracy, scanModem reports that you have an ESS modem: For candidate card in slot 02:0c.0, firmware information and bootup diagnostics are: PCI slot PCI ID SubsystemID Name ---------- --------- --------- -------------- 02:0c.0 125d:2838 148d:1052 Communication controller: ESS Technology ES2838/2839 SuperLink Modem It also seems that you have a usb device loaded: Potentially useful modem drivers now loaded are: cdc_acm You may try to use $ sudo wvdialconf /etc/wvdial.conf and see if that detects the modem port, as the device may be a usb modem?: ID 0572:1280 Conexant Systems (Rockwell), Inc. Support type needed or chipset: Completed candidate modem analyses. The base of the UDEV device file system is: /dev/.udev Versions adequately match for the compiler installed: 4.5.2 and the compiler used in kernel assembly: 4.5.2 linux-headers-2.6.38-8-generic resources needed for compiling are not manifestly ready! If compiling is necessary packages must be installed, providing: linux-headers-2.6.38-8-generic You may also need linux-headers matching your kernel. Output of scanModem for your ESS modem is not complete. There are some packages for ess here: http://linmodems.technion.ac.il/packages/ess/ however the latest drivers are over at http://tx.technion.ac.il/~raindel/ Download the latest and give it a shot: http://tx.technion.ac.il/~raindel/ess_2.6-v0.6.tar.gz Regards, Antonio On Sat, May 14, 2011 at 9:46 AM, Tracy LaVere <lavere@xxxxxxxxxxxx> wrote: > >