Luc, This is copy of scanModem that you have sent me, inline: Only plain text email is forwarded by the Discuss@xxxxxxxxxxxxx List Server, as HTML can contain viruses. Use as the email Subject Line: YourName, YourCountry kernel 2.6.32-5-686 With this Subject Line cogent experts will be alerted, and useful case names left in the Archive. YourCountry will enable Country specific guidance. Linux experts in YourCountry can be found through: http://www.linux.org/groups/index.html. They will know your Country's modem code, which may be essential for dialup service. Responses from Discuss@xxxxxxxxxxxxx are sometimes blocked by an Internet Provider mail filters. So in a day, also check the Archived responses at http://www.linmodems.org -------------------------- System information ---------------------------- CPU=i686, debian , ALSA_version=1.0.21 Linux version 2.6.32-5-686 (Debian 2.6.32-31) (ben@xxxxxxxxxxxxxxx) (gcc version 4.3.5 (Debian 4.3.5-4) ) #1 SMP Tue Mar 8 21:36:00 UTC 2011 scanModem update of: 2011_02_04 /etc/lsb-release not found Presently install your Linux Distributions dkms package. It provides for automated driver updates, following upgrade of your kernel. For details see http://linux.dell.com/projects.shtml#dkms There are no blacklisted modem drivers in /etc/modprobe* files Potentially useful modem drivers now loaded are: cdc_acm Attached USB devices are: ID 04c1:3021 U.S. Robotics (3Com) 56k Voice FaxModem Pro ID 046d:c00c Logitech, Inc. Optical Wheel Mouse If a cellphone is not detected, see http://ubuntuforums.org/archive/index.php/t-878554.html A sample report is: http://linmodems.technion.ac.il/bigarch/archive-nineth/msg00578.html If a USB modem or cellphone is attached and was not detected, please provide available information in your request to discuss@xxxxxxxxxxxxx Candidate PCI devices with modem chips are: High Definition Audio cards can host modem chips. === Finished firmware and bootup diagnostics, next deducing cogent software. === A candidate modem is not transparent among the PCI devices: ------------------------------------------------ 00:02.1 SMBus: Silicon Integrated Systems [SiS] SiS961/2 SMBus Controller 00:02.5 IDE interface: Silicon Integrated Systems [SiS] 5513 [IDE] 00:0a.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL-8139/8139C/8139C+ (rev 10) 01:00.0 VGA compatible controller: Silicon Integrated Systems [SiS] 65x/M650/740 PCI/AGP VGA Display Adapter ------------------------------------------------ with USB, bridge, and RAM devices not displayed. If a High Definition Audio card is present, if might be hosted on the Subsystem. If your modem is an external USB type, connected by an external serial cable, or mounted internally on an ISA card, then scanModem would not access it. Try with Root permission $ wvdialconf /etc/wvdial.conf to detect these modem types and some USB modems. If the detection is successful, read the DOCs/wvdial.txt . Edit the /etc/wvdial.conf with Root permission: gedit /etc/wvdial.conf will be able to dial out with Root permission: wvdial Many modems for which scanModem fails have Conexant chips. From http://www.linuxant.com/drivers/modemident.php get the ListModem tool, which will report on Conexant chipset modems If the above tests fail, please provide any independent information available on your modem. If an alternative boot into Microsoft windows can be done, do mouse clicks on: Start > Settings > Control Panel > Classical View (for Window XP) > System > Hardware > Device Manager > Modems > Click on the + > Modem. Double click to expand the graphic. Manufacturer information may be displayed. For example, CXT stands for Conexant. Click the Diagnostics Tab. Record any hardware ID or vendor and device information. From the Driver Details TAB, copy out the VENdor and DEVice information. Next do the Query Modem and record the ATI specifications displayed such as: ATI3 - Agere SoftModem Version 2.1.22 ATI5 - 2.1.22, AMR Intel MB, AC97 ID:SIL REV:0x27 Try to identify the modem setup file, with name perhaps MODEM.INF. If may contain chipset Vendor informaton. The base of the UDEV device file system is: /dev/.udev The kernel was compiled with gcc version 4.3.5 and a compiler is not installed linux-headers-2.6.32-5-686 resources needed for compiling are not manifestly ready! If compiling is necessary packages must be installed, providing: gcc-4.3 linux-headers-2.6.32-5-686 For Debian and some related distributions, a package kernel-kbuild-2.6-32 may be needed to support driver compiling. If a driver compilation fails, with message including some lack of some FileName.h (stdio.h for example), then Some additional kernel-header files need installation to /usr/include. The minimal additional packages are libc6-dev and any of its dependents, under Ubuntu linux-libc-dev If an alternate ethernet connection is available, $ apt-get update $ apt-get -s install linux-kernel-devel will install needed packages. For Debian/Ubuntu related distributions, run the following command to display the needed package list: Otherwise packages have to be found through http://packages.ubuntu.com Once downloaded and transferred into a Linux partition, they can be installed alltogether with: $ sudo dpkg -i *.deb Checking pppd properties: -rwsr-xr-- 1 root dip 273568 Aug 8 2010 /usr/sbin/pppd In case of an "error 17" "serial loopback" problem, see: http://linmodems.technion.ac.il/linmodems/archive-sixth/msg02637.html To enable dialout without Root permission do: $ su - root (not for Ubuntu) chmod a+x /usr/sbin/pppd or under Ubuntu related Linuxes chmod a+x /usr/sbin/pppd Checking settings of: /etc/ppp/options asyncmap 0 auth crtscts lock hide-password modem lcp-echo-interval 30 lcp-echo-failure 4 noipx In case of a message like: Warning: Could not modify /etc/ppp/pap-secrets: Permission denied see http://linmodems.technion.ac.il/bigarch/archive-sixth/msg04656.html For guidance on FAX usage, get from http://linmodems.technion.ac.il/packages/ get faxing.tar.gz It has samples for a modem using port /dev/ttySL0, which must be changed to match your modem's port. Read Modem/DOCs/YourSystem.txt concerning other COMM channels: eth0 Which can interfere with Browser naviagation. Don't worry about the following, it is for experts should trouble shooting be necessary. ========================================================== Checking for modem support lines: -------------------------------------- /device/modem symbolic link: slmodemd created symbolic link /dev/ttySL0: Within /etc/udev/ files: Within /etc/modprobe.conf files: /etc/modprobe.d/alsa-base-blacklist.conf:# Uncomment these entries in order to blacklist unwanted modem drivers /etc/modprobe.d/alsa-base-blacklist.conf:# blacklist snd-atiixp-modem /etc/modprobe.d/alsa-base-blacklist.conf:# blacklist snd-via82xx-modem /etc/modprobe.d/alsa-base.conf:options snd-atiixp-modem index=-2 /etc/modprobe.d/alsa-base.conf:options snd-via82xx-modem index=-2 Within any ancient /etc/devfs files: Within ancient kernel 2.4.n /etc/module.conf files: --------- end modem support lines -------- For Debian users, the linux-headers-2.6.32-5-686.deb can be used instead of kernel-source/ =================================================================== The driver for your modem is apparently loaded: Potentially useful modem drivers now loaded are: cdc_acm Have you run: If your modem is an external USB type, connected by an external serial cable, or mounted internally on an ISA card, then scanModem would not access it. Try with Root permission $ wvdialconf /etc/wvdial.conf to detect these modem types and some USB modems. If the detection is successful, read the DOCs/wvdial.txt . Edit the /etc/wvdial.conf with Root permission: gedit /etc/wvdial.conf will be able to dial out with Root permission: wvdial Run the above comands and send to list not directly to me. I get the mail too, you can CC me. This way other people can help you too. Regards, Antonio On Fri, May 6, 2011 at 12:52 PM, Luc Filiatrault <luc@xxxxxxxxx> wrote: > Hi, > Here is the complete file you requested attached to this message. > Cheers, > > On Fri, 2011-05-06 at 08:48 -0500, Antonio Olivares wrote: >> Luc, >> >> Please download scanModem and copy it to your linux partition. Then >> $ gunzip scanModem.gz >> $ chmod +x scanModem >> $ sudo ./scanModem >> or >> $ su - >> passwd >> # cd to-where-scanModem-is >> # ./scanModem >> >> send us ModemData.txt only. Alternatively, you could run >> $ sudo lsusb >> and see if there's a way to find out something about your modem, if it >> is a usb modem it could be supported natively try to see if wvdial >> finds it >> $ sudo wvdialconf /etc/wvdial.conf >> it may find your modem?, in the case that it does you could see that >> your port is /dev/ttyACM0 or /dev/ttyUSB0 or similar. >> This hopefully could determine if your modem is supported or not. >> Then for faxing, there are other issues to deal with. >> >> Regards, >> >> Antonio >> >> On Fri, May 6, 2011 at 8:39 AM, Luc Filiatrault <luc@xxxxxxxxx> wrote: >> > Attached USB devices are: >> > ID 04c1:3021 U.S. Robotics (3Com) 56k Voice FaxModem Pro >> > >> > I only need this modem to send faxes. >> > >> > Thanks, >> > >> > >> > >> > > >