Alvaro, scanModem reports that your driver is supported through hsfmodem drivers: It also states that you have the driver already loaded: The modem symbolic link is /dev/modem -> ttySHSF0 Did you load the drivers? or they are already there? Some things to think about: Within /etc/udev/ files: /etc/udev/rules.d/00-hsf.rules:KERNEL=="ttySHSF0", SYMLINK="modem" and Within /etc/modprobe.conf files: /etc/modprobe.d/alsa-base.conf:options snd-atiixp-modem index=-2 /etc/modprobe.d/alsa-base.conf:options snd-via82xx-modem index=-2 /etc/modprobe.d/blacklist-modem.conf:# Uncomment these entries in order to blacklist unwanted modem drivers /etc/modprobe.d/blacklist-modem.conf:# blacklist snd-atiixp-modem /etc/modprobe.d/blacklist-modem.conf:# blacklist snd-via82xx-modem /etc/modprobe.d/hsf.conflicts.conf:install snd-via82xx-modem /bin/true # temporarily disabled by hsf - conflicts with hsfmc97via /etc/modprobe.d/hsf.conflicts.conf:install snd-atiixp-modem /bin/true # temporarily disabled by hsf - conflicts with hsfmc97ati /etc/modprobe.d/hsf.conf:alias /dev/modem /dev/ttySHSF /etc/modprobe.d/hsf.conf:install /dev/ttySHSF /sbin/modprobe hsfpcibasic2; /sbin/modprobe hsfpcibasic3; /sbin/modprobe hsfmc97ich; /sbin/modprobe hsfmc97via; /sbin/modprobe hsfmc97ali; /sbin/modprobe hsfmc97ati; /sbin/modprobe hsfmc97sis; [ -e /lib/modules/`uname -r`/extra/hsfusbcd2.ko ] && /sbin/modprobe hsfusbcd2; /sbin/modprobe snd_hda_intel; [ -e /lib/modules/`uname -r`/extra/snd-hda-codec-hsfmodem.ko ] && /sbin/modprobe snd-hda-codec-hsfmodem; /bin/true Within any ancient /etc/devfs files: Within ancient kernel 2.4.n /etc/module.conf files: /etc/modules.conf:alias /dev/modem /dev/ttySHSF /etc/modules.conf:probeall /dev/ttySHSF hsfpcibasic2 hsfpcibasic3 hsfmc97ich hsfmc97via hsfmc97ali hsfmc97ati hsfmc97sis hsfusbcd2 snd_hda_intel snd-hda-codec-hsfmodem --------- end modem support lines -------- scanModem also reports that the kernel-headers were not found, linux-headers-2.6.35-22-generic resources needed for compiling are not manifestly ready! If compiling is necessary packages must be installed, providing: linux-headers-2.6.35-22-generic Is Ubuntu now including the drivers by default, if Alvaro did not install hsfmodem drivers through the generic source packages? Predictive diagnostics for card in bus 00:07.0: Modem chipset detected on NAME="Audio device: nVidia Corporation MCP67 High Definition Audio " CLASS=0403 PCIDEV=10de:055c SUBSYS=103c:30cf IRQ=21 HDA2=00:07.0 SOFT=10de:055c.HDA IDENT=hsfmodem Driver=hsfmodem-drivers For candidate modem in: 00:07.0 0403 Audio device: nVidia Corporation MCP67 High Definition Audio Primary device ID: 10de:055c Subsystem PCI_id 103c:30cf Softmodem codec or chipset from diagnostics: from Archives: Support type needed or chipset: hsfmodem For owners of a Dell PCs with Conexant HSF modems, a driver source package with full speed enabled is available, but requires driver compiling. Read DOCs/Conexant.txt Modem support packages from Linuxant include resources for compiling drivers. If an installer package matching your kernel_version is not provided, just install a generic code package. From http://www.linuxant.com/drivers/hsf/full/downloads-ubuntu-x86.php download hsfmodem-7.80.02.05full_k2.6.35_22_generic_ubuntu_i386.deb.zip Under Linux unpack with: $ unzip hsfmodem*.zip Then install with: $ sudo dpkg -i hsfmodem*.deb Subsequently, the modem should be found with $ sudo wvdialconf /etc/wvdial.conf Edit in your personal information with: $ sudo gedit /etc/wvdial.conf and try dialing out with: $ sudo wvdial. See DOCs/Testing.txt for details. The directions following below need only be pursued, if the above procedures are not adequate. Start at http://www.linuxant.com/drivers/hsf/downloads-license.php to find the hsfmodem package matching your System. For several Linux distros, there are precompiled drivers matched to specific kernels. These have within the FileName, your KernelVersion: 2.6.35_22_generic They can be found through http://www.linuxant.com/drivers/hsf/full/downloads.php A more precise location may be given a few paragraphs below. If an EXACT Match with your your KernelVersion is not found, one of the "Generic packages with source" near the bottom of the page must be used. Downloaded packages must be moved into the Linux partition (home folder is OK) and unzipped with: unzip hsf*.zip The installation command for a .deb suffic packages is, with root/adm permission: sudo dpkg -i hsf*.deb while for .rpm suffix it is, with: rpm -i hsf*.rpm Read DOCs/Conexant.txt Regards, Antonio On Sat, Jan 8, 2011 at 11:12 AM, Alvaro Isaza <alvaro@xxxxxxxxxxxxxxxx> wrote: > Hi, > > My Laptop is a HP Pavilion dv6921la Notebook running Ubuntu 11.04. > > I need help with the modem drivers installation, by now the internal modem > is not responding. > > Attached please find the ModemData.txt and dmesg.txt > > Thank you in advance, > > Alvaro Isaza >