Only plain text email is forwarded by the Discuss@xxxxxxxxxxxxx List Server, as HTML can contain viruses. Use as the email Subject Line: YourName, YourCountry kernel 2.6.32-24-generic With this Subject Line cogent experts will be alerted, and useful case names left in the Archive. YourCountry will enable Country specific guidance. Linux experts in YourCountry can be found through: http://www.linux.org/groups/index.html. They will know your Country's modem code, which may be essential for dialup service. Responses from Discuss@xxxxxxxxxxxxx are sometimes blocked by an Internet Provider mail filters. So in a day, also check the Archived responses at http://www.linmodems.org -------------------------- System information ---------------------------- CPU=x86_64, Ubuntu , ALSA_version=1.0.21 Linux version 2.6.32-24-generic (buildd@yellow) (gcc version 4.4.3 (Ubuntu 4.4.3-4ubuntu5) ) #41-Ubuntu SMP Thu Aug 19 01:38:40 UTC 2010 scanModem update of: 2010_05_29 Distrib_ID=Ubuntu DistribCodeName=lucid AptRepositoryStem=http://ir.archive.ubuntu.com/ubuntu/ Presently install your Linux Distributions dkms package. It provides for automated driver updates, following upgrade of your kernel. For details see http://linux.dell.com/projects.shtml#dkms Some modem drivers can only be used in 32 bit modem on x86_64 systems, while some others are competent on x86_64 Systems. Cases are: 1) http://linmodems.technion.ac.il/bigarch/archive-seventh/msg03119.html for the snd-hda-intel audio+modem driver. Also applicable to AC97 modem controllers. In both cases, 32 bit libraries must be installed to support the slmodemd helper having a precompiled 32 bit component. 2) For USB modems using the slusb.ko driver. 32 bit libraries must be installed to support the slmodemd helper having a precompiled 32 bit component 3) The hsfmodem and hcfpcimodem drivers for Conexant chipsest modes are x86_64 competent. 4) agrsm packages for LSI/AgereSystems softmodems are not competent on x86_64 systems. There are no blacklisted modem drivers in /etc/modprobe* files Potentially useful modem drivers now loaded are: Attached USB devices are: ID 09da:000a A4 Tech Co., Ltd Port Mouse ID 0a5c:2121 Broadcom Corp. BCM2210 Bluetooth ID 1043:8012 iCreate Technologies Corp. If a cellphone is not detected, see http://ubuntuforums.org/archive/index.php/t-878554.html A sample report is: http://linmodems.technion.ac.il/bigarch/archive-nineth/msg00578.html If a USB modem or cellphone is attached and was not detected, please provide available information in your request to discuss@xxxxxxxxxxxxx Candidate PCI devices with modem chips are: 00:07.0 Modem: SILICON Laboratories Intel 537 [Winmodem] (rev 04) High Definition Audio cards can host modem chips. For candidate card in slot 00:07.0, firmware information and bootup diagnostics are: PCI slot PCI ID SubsystemID Name ---------- --------- --------- -------------- 00:07.0 1543:3052 1543:3000 Modem: SILICON Laboratories Intel 537 [Winmodem] Modem interrupt assignment and sharing: --- Bootup diagnostics for card in PCI slot 00:07.0 ---- [ 0.151796] pci 0000:00:07.0: reg 10 32bit mmio: [0xcfffb000-0xcfffbfff] [ 0.151802] pci 0000:00:07.0: reg 14 io port: [0xd400-0xd4ff] [ 0.151833] pci 0000:00:07.0: PME# supported from D0 D3hot D3cold [ 0.151837] pci 0000:00:07.0: PME# disabled [ 0.230918] serial 0000:00:07.0: PCI INT A -> GSI 18 (level, low) -> IRQ 18 [ 0.231013] 0000:00:07.0: ttyS1 at I/O 0xd408 (irq = 18) is a 16450 [ 0.231065] 0000:00:07.0: ttyS2 at I/O 0xd410 (irq = 18) is a 8250 [ 0.231117] 0000:00:07.0: ttyS3 at I/O 0xd418 (irq = 18) is a 16450 [ 0.231136] Couldn't register serial port 0000:00:07.0: -28 The PCI slot 00:07.0 of the modem card may be disabled early in a bootup process, but then enabled later. If modem drivers load but the modem is not responsive, read DOCs/Bootup.txt about possible fixes. Send dmesg.txt along with ModemData.txt to discuss@xxxxxxxxxxxxx if help is needed. For 1543:3052 chipset modems, support under Linux has not been established === Finished firmware and bootup diagnostics, next deducing cogent software. === Predictive diagnostics for card in bus 00:07.0: Modem chipset detected on NAME="Modem: SILICON Laboratories Intel 537 [Winmodem] " CLASS=0703 PCIDEV=1543:3052 SUBSYS=1543:3000 IRQ=18 IDENT=Not_supported_under_Linux For candidate modem in: 00:07.0 0703 Modem: SILICON Laboratories Intel 537 [Winmodem] Primary device ID: 1543:3052 Support type needed or chipset: Not_supported_under_Linux Completed candidate modem analyses. The base of the UDEV device file system is: /dev/.udev Versions adequately match for the compiler installed: 4.4.3 and the compiler used in kernel assembly: 4.4.3 The patch utility is needed for compiling ALSA drivers, and possibly others. Minimal compiling resources appear complete: make utility - /usr/bin/make Compiler version 4.4 linuc_headers base folder /lib/modules/2.6.32-24-generic/build However some compilations and executable functions may need additional files, in the FileNames.h (so called kernel "h"eaders) collection installed in /usr/include/ . For martian_modem, additional required packages are needed. The also required headers of package libc6 are commonly installed by default. Compiling hsfmodem drivers does require linux-libc-dev and libc6-dev packages, for kernels 2.6.24 and later versions. In not included on your install CD, search for them at http://packages.ubuntu.com or comparable Repository for other Linux distros. When compiling ALSA drivers, the utility "patch" will also be needed. If a driver compilation fails, with message including some lack of some FileName.h (stdio.h for example), then Some additional kernel-header files need installation to /usr/include. The minimal additional packages are libc6-dev and any of its dependents, under Ubuntu linux-libc-dev If an alternate ethernet connection is available, $ apt-get update $ apt-get -s install linux-kernel-devel will install needed packages. For Debian/Ubuntu related distributions, run the following command to display the needed package list: Otherwise packages have to be found through http://packages.ubuntu.com Once downloaded and transferred into a Linux partition, they can be installed alltogether with: $ sudo dpkg -i *.deb Checking pppd properties: -rwsr-xr-- 1 root dip 321680 2010-03-07 09:07 /usr/sbin/pppd In case of an "error 17" "serial loopback" problem, see: http://linmodems.technion.ac.il/linmodems/archive-sixth/msg02637.html To enable dialout without Root permission do: $ su - root (not for Ubuntu) sudo chmod a+x /usr/sbin/pppd or under Ubuntu related Linuxes sudo chmod a+x /usr/sbin/pppd Checking settings of: /etc/ppp/options asyncmap 0 noauth crtscts lock hide-password modem proxyarp lcp-echo-interval 30 lcp-echo-failure 4 noipx In case of a message like: Warning: Could not modify /etc/ppp/pap-secrets: Permission denied see http://linmodems.technion.ac.il/bigarch/archive-sixth/msg04656.html For guidance on FAX usage, get from http://linmodems.technion.ac.il/packages/ get faxing.tar.gz It has samples for a modem using port /dev/ttySL0, which must be changed to match your modem's port. Read Modem/DOCs/YourSystem.txt concerning other COMM channels: eth0 Which can interfere with Browser naviagation. Don't worry about the following, it is for experts should trouble shooting be necessary. ========================================================== Checking for modem support lines: -------------------------------------- /device/modem symbolic link: slmodemd created symbolic link /dev/ttySL0: Within /etc/udev/ files: Within /etc/modprobe.conf files: /etc/modprobe.d/alsa-base.conf:options snd-atiixp-modem index=-2 /etc/modprobe.d/alsa-base.conf:options snd-via82xx-modem index=-2 /etc/modprobe.d/blacklist-modem.conf:# Uncomment these entries in order to blacklist unwanted modem drivers /etc/modprobe.d/blacklist-modem.conf:# blacklist snd-atiixp-modem /etc/modprobe.d/blacklist-modem.conf:# blacklist snd-via82xx-modem Within any ancient /etc/devfs files: Within ancient kernel 2.4.n /etc/module.conf files: --------- end modem support lines --------