Garret, scanModem reports that you have an IRQ problem. Apply the advise given: Use options 1, 2 whichever one works. For candidate card in slot 02:01.0, firmware information and bootup diagnostics are: PCI slot PCI ID SubsystemID Name ---------- --------- --------- -------------- 02:01.0 11c1:048c 11c1:044c Communication controller: Agere Systems V.92 56K WinModem Modem interrupt assignment and sharing: =================================== The modem interrupt (IRQ) is 255 . IRQs of 0 or 255 are not functional!! The CPU cannot control the modem until this situation is corrected!! Possible corrections are: 1) Within the boot up BIOS, change from a Windows to a non-PNP/Other Operating System type. Instructions for accessing BIOS are at: http://linmodems.technion.ac.il/resources.html within: Additional Resourcces. 2a) Add an option "pci=routeirq" to the kernel boot up line. Here is an example paragraph from /boot/grub/menu.lst : title Ubuntu, kernel 2.6.15-26-686 root (hd0,6) kernel /boot/vmlinuz-2.6.15-26-686 root=/dev/hda7 ro pci=routeirq initrd /boot/initrd.img-2.6.15-26-686 savedefault 2b) Same as above, but use "pollirq" instead of "pci=routeirq". 3) Within some BIOS setups, IRQ assignments can be changed. 4) On non-laptop systems, moving the modem card to another slot has helped. 5) Sometimes upgrading the kernel changes IRQ assignment. ===================================== --- Bootup diagnostics for card in PCI slot 02:01.0 ---- [ 0.085751] pci 0000:02:01.0: reg 10 32bit mmio: [0xfdcff000-0xfdcff0ff] [ 0.085762] pci 0000:02:01.0: reg 14 io port: [0xdf00-0xdf07] [ 0.085773] pci 0000:02:01.0: reg 18 io port: [0xde00-0xdeff] [ 0.085835] pci 0000:02:01.0: supports D2 [ 0.085838] pci 0000:02:01.0: PME# supported from D2 D3hot D3cold [ 0.085844] pci 0000:02:01.0: PME# disabled The PCI slot 02:01.0 of the modem card may be disabled early in a bootup process, but then enabled later. If modem drivers load but the modem is not responsive, read DOCs/Bootup.txt about possible fixes. Send dmesg.txt along with ModemData.txt to discuss@xxxxxxxxxxxxx if help is needed. === Finished firmware and bootup diagnostics, next deducing cogent software. === Predictive diagnostics for card in bus 02:01.0: Modem chipset detected on NAME="Communication controller: Agere Systems V.92 56K WinModem " CLASS=0780 PCIDEV=11c1:048c SUBSYS=11c1:044c IRQ=255 IDENT=agrsm For candidate modem in: 02:01.0 0780 Communication controller: Agere Systems V.92 56K WinModem Primary device ID: 11c1:048c Support type needed or chipset: agrsm The AgereSystems/LSI agrsm code supports compiling of a agrmodem + agrserial driver pair. There are a few different chipsets which use this driver pair, but they use different code resources: Chipsets KV* PackageNames (most current as of November 2009) ---------------------------------------------------------------------------------------------- 11c1:048c and 11c1:048f 2.6.29 agrsm048pci-2.1.60_20100108_i386.deb or agrsm048pci-2.1.60_20100108.tar.gz Upon correcting the IRQ issue download above drivers in deb format and install with $ sudo dpkg -i agrsm048* Let us know if the IRQ issue got fixed first and then try the driver. Regards, Antonio On Thu, Sep 2, 2010 at 2:31 PM, Garret K <fredbombadil@xxxxxxxxx> wrote: > Hi, > > I'm a total newbie with linux and I'm a rural resident - there's no > high-speed here. I have Ubuntu 10.04 and I hope you can help me set up > my modem. It's technical stuff that goes beyond me at the moment - I > spent the past couple of days trying to figure it out. > > Thank you for any help you can provide! > > Garret >